Group Sales Executive

Cruise Yacht OpCo Ltd (Miami Branch); Town of Florida (NY); On-site; USD 110,000 - 170,000; Full time

Job summary

The Group Sales Executive at The Ritz-Carlton Yacht Collection manages the full sales lifecycle for inbound MICE and Affinity Group opportunities across MICE, Trade, and Direct channels. Focused on converting qualified leads into confirmed business, this role partners with Regional Sales Directors to drive revenue through timely lead management, proposals, and contract negotiations.

The ideal candidate is highly organized and commercially driven, with experience handling complex group sales

Qualifications

• 3–5+ years of experience in group sales, hospitality, cruise, luxury travel, or related industries.
• Experience managing MICE, affinity, or leisure group business.
• Strong knowledge of group travel segments and needs (affinity, corporate, incentive).
• Strong understanding of trade distribution channels, commissions, and agency partnerships.
• Proven ability to manage multiple sales opportunities in a fast-paced environment.
• Experience with CRM systems, pipeline management, and sales reporting tools.

Responsibilities

• Oversee the full sales pipeline for MICE and Affinity Group opportunities across Trade and Direct channels.
• Manage inbound and outbound group sales opportunities and partnerships.
• Develop proposals, pricing, contracts, and related sales documentation.
• Negotiate concessions and terms to close group business.
• Identify upsell opportunities across flights, hotels, transfers, excursions and onboard experiences.
• Collaborate with Revenue Management, Reservations, Operations, Finance, Marketing, and onboard teams.
• Deliver a high-touch client experience to foster retention and repeat business.

Skills

Group sales experience

Hospitality luxury travel

CRM & pipeline management

Interpersonal communication

Cross-functional collaboration

Education

Bachelor’s degree in Hospitality Management or related field

Advanced degree preferred

Tools

CRM systems

Sales reporting tools

Job description

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe. The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor. The Employee Promise At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests. By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company. The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened. Join us on a journey where every day is a testament to the highest standard of luxury and service.

Job Summary

The Group Sales Executive manages the full sales lifecycle for inbound MICE and Affinity Group opportunities across MICE, Trade, and Direct channels. Focused on converting qualified leads into confirmed business, this role partners with Regional Sales Directors and leadership to drive revenue through timely lead management, proposal development, contract negotiation, and client relationship management. The ideal candidate is highly organized and commercially focused, with experience managing complex group sales processes. Key responsibilities include overseeing inbound opportunities from qualification through contract execution, identifying revenue opportunities, maintaining accurate forecasting, and delivering a seamless, high-touch client experience that supports conversion, retention, and repeat business.

Essential Functions

• Sales Pipeline Management: Manage and oversee the full sales pipeline for MICE and Affinity Group opportunities across Trade and Direct channels, including lead qualification, sales tracking, CRM reporting, forecasting, and collaboration with leadership to drive conversion and revenue growth strategies.
• Lead Management & Business Development: Manage inbound and outbound group sales opportunities while building relationships with travel advisors, agency partners, corporate planners, affinity leaders, and direct clients to support pipeline generation and business conversion efforts.
• Proposal & Contract Management: Develop and manage proposals, pricing, contracts, agreements, and related sales documentation while coordinating approvals, negotiations, and compliance with company policies and commercial guidelines throughout the contracting process.
• Negotiation & Closing: Negotiate group concessions, amenities, commercial terms, and trade commissions while partnering cross-functionally to drive sales conversion, maximize revenue opportunities, and successfully close group business.
• Ancillary Revenue & Upselling Responsibilities: Drive ancillary revenue growth by identifying, promoting, and incorporating upsell opportunities including flights, hotels, transfers, shore excursions, onboard experiences, specialty services, and cabin upgrades throughout the group sales lifecycle.
• Cross-Functional Collaboration: Partner closely with Regional Sales Directors and internal departments including Revenue Management, Reservations, Operations, Finance, Marketing, and onboard experience teams to support group sales initiatives, operational alignment, and process improvement efforts.
• Client & Partner Relationship Management: Deliver a luxury-level client experience through proactive communication, relationship management, post-voyage follow-up, retention strategies, and rebooking efforts that foster long-term partnerships, repeat business, and future sales opportunities.

Other Duties

Functions, duties, responsibilities, and activities may change at any time with or without notice.

Skills & Experience

• 3–5+ years of experience in group sales, hospitality, cruise, luxury travel, or related industries
• Experience managing MICE, affinity, or leisure group business preferred
• Strong knowledge of group travel segments and needs (affinity, corporate, incentive)
• Strong understanding of trade distribution channels, commissions, and agency partnerships
• Proven ability to manage multiple sales opportunities simultaneously in a fast-paced environment
• Experience with CRM systems, pipeline management, and sales reporting tools
• Exceptional interpersonal and communication skills, with a proven ability to influence, identify and deliver on client needs
• Highly organized with strong attention to detail and follow-through
• Ability to work collaboratively across multiple departments and levels of leadership
• Collaborative, innovative, and customer-centric mindset with a focus on achieving business outcomes

Education

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (advanced degree preferred) and/or 3-5+ years of progressive sales experience in luxury hospitality, travel, or cruise.

Work Environment

Full-time, typical office environment

International Travel as needed

TBD – Remote or Office-based with Hybrid flexibility

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

About Us

Working from our offices in Fort Lauderdale, FL and Valletta, Malta, our shoreside team includes a wide variety of positions to support The Ritz-Carlton Yacht Collection in delivering excellence. These roles include guest-facing Yacht Vacation Consultants, cruise hotel operations professionals, IT support, accounting and finance, sales and marketing professionals and more.