Group Sales & Client Experience Coordinator

Arlo Hotels; New York (NY); Hybrid; USD 75,000 - 85,000; Full time

Job summary

Arlo Hotels in New York City seeks an Area Sales & Service Coordinator to serve as the primary client contact for group logistics after turnover. You will manage end-to-end group details, ensure seamless communication, and coordinate with multiple hotel teams to deliver exceptional service.

The ideal candidate thrives in a fast-paced environment, prioritizes deadlines, and maintains accuracy while supporting clients and internal stakeholders.

Qualifications

• 3+ years of hotel sales or group services experience.
• Strong understanding of group reservations and billing reconciliation.
• Experience across multiple hotels and group oversight.
• Knowledge of Opera Cloud PMS and hotel operations.

Responsibilities

• Serve as the primary client contact for all group logistics post-turnover.
• Manage the client experience from turnover through departure with timely communication.
• Prepare and distribute detailed group resumes to hotel operations teams.
• Lead group resume meetings across three properties to align on requirements.
• Coordinate with sales, reservations, front office, revenue, and accounting teams.
• Respond promptly to client inquiries and resolve planning issues.

Skills

Hotel sales

Group services

Time management

Client communication

Multi-property coordination

Problem solving

Tools

Opera Cloud PMS

Microsoft Excel

Outlook

Word

Canary experience

Job description

Arlo Hotels in New York City seeks an Area Sales & Service Coordinator to serve as the primary client contact for group logistics after turnover. You will manage end-to-end group details, ensure seamless communication, and coordinate with multiple hotel teams to deliver exceptional service.

The ideal candidate thrives in a fast-paced environment, prioritizes deadlines, and maintains accuracy while supporting clients and internal stakeholders.