Group Rooms Coordinator-Marriott Ft Collins, CO

Hotel Equities; Fort Collins (CO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Starting rate from $21-$25 based on经验

Medical, Dental & Vision Insurance

Paid Vacation, Sick Time & Holidays

401(k) Retirement Plan

Employee Assistance Program

Career Growth Opportunities & LEAD

Reduced Hotel Rates Throughout Our   

Employee Referral Program

Life Insurance

Flexible Spending Account (FSA)

Paid Parental Leave

Exclusive Third-Party Discounts

Job summary

Hotel Equities seeks a Group Rooms Coordinator to manage group and transient room inventory, reservations, and related sales support. You will partner with Sales, Catering, Revenue Management, Front Office and other departments to ensure accurate blocks and smooth execution from booking to post-event.

Success requires strong organization, attention to detail, and clear communication to meet guest and client expectations, while optimizing occupancy and hotel revenue.

Qualifications

• Experience in hospitality, hotel reservations, sales support, front office, or group housing preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with hotel sales systems or the ability to quickly learn new technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive, team-oriented mindset.
• Commitment to providing outstanding customer service.

Responsibilities

• Serve as a primary point of contact for incoming sales inquiries.
• Learn and utilize hotel sales systems and processes, including CI/TY, PMS, MARSHA, One Yield, POWER of M, and other hotel technology platforms.
• Develop an understanding of the hotel's sales strategies, room rates, inventory management, and revenue goals.
• Coordinate group room blocks with Sales, Catering, and clients to ensure accurate reservation management.
• Monitor group pickup, cut-off dates, and room block utilization, releasing unused inventory to maximize revenue.
• Balance and reconcile room inventory daily across all applicable systems.
• Assist in managing group and transient inventory controls to optimize occupancy and profitability.
• Resolve rooming list challenges by communicating effectively with appropriate departments.
• Communicate VIP reservation information to operational teams to ensure guest experiences.
• Monitor applications such as GXP, Chat Time Responses, and balancing the hotel inventory.

Skills

Strong organizational skills

Excellent verbal and written

Ability to manage multiple priorities

Problem-solving skills

Team-oriented mindset

Commitment to outstanding customer

Strong communication skills

Tools

CI/TY

PMS

MARSHA

One Yield

POWER of M

Job description

Pay Range

USD $21.00 - USD $25.00 /Hr.

Job Description

Group Rooms Coordinator Position Summary

The Group Rooms Coordinator plays a vital role in ensuring the successful management of group and transient room inventory, reservations, and related sales support functions. This position is responsible for maintaining the accuracy of group room blocks, allocations, production, and pickup while serving as a key liaison between Sales, Catering, Revenue Management, Front Office, and other hotel departments.

Success in this role requires exceptional organization, attention to detail, and strong communication skills to ensure seamless coordination of group business from initial booking through post-event execution. Above all, the Group Rooms Coordinator is committed to delivering exceptional service that consistently exceeds guest and client expectations.

Essential Responsibilities

Sales & Client Support

• Serve as one of the primary points of contact for incoming sales inquiries, providing prompt, professional, and courteous service to clients and internal partners.
• Learn and utilize hotel sales systems and processes, including CI/TY, PMS, MARSHA, One Yield, POWER of M, and other hotel technology platforms.
• Develop an understanding of the hotel's sales strategies, room rates, inventory management, and revenue goals.

Group Reservations & Inventory Management

• Coordinate group room blocks with Sales, Catering, and clients to ensure accurate reservation management.
• Monitor group pickup, cut-off dates, and room block utilization, releasing unused inventory in a timely manner to maximize hotel revenue.
• Balance and reconcile room inventory daily across all applicable systems.
• Assist in managing group and transient inventory controls to optimize occupancy and profitability.
• Resolve rooming list challenges by communicating effectively with the appropriate departments.
• Communicate VIP reservation information to operational teams to ensure exceptional guest experiences.
• Monitor various applications such as GXP, Chat Time Responses, and assisting with Balancing the Hotel Inventory.

Administrative & Financial Support

• Establish billing accounts in accordance with hotel accounting policies, and assisting with Commission/CTAC for Group Billing with Accounting.
• Process weekly commission actuals accurately and on schedule.
• Actualize group events in the absence of Event Managers.
• Complete assigned administrative tasks related to group business, including client communications regarding important deadlines and other information to support a successful event.
• Assist with Routing/Regulations for Group and other billing as assigned.

Systems & Team Support

• Become the property's subject matter expert (SME) for Sales & Catering systems, including CI/TY and MARSHA.
• Promote data accuracy, process consistency, and efficient system usage.
• Assist with system training and provide guidance to team members regarding reservations.
• Serve as a liaison between departments to ensure effective communication and operational excellence.
• Assist with Front Office responsibilities as needed and determined with the Director of Sales and Marketing and AGM

Qualifications

• Previous hospitality, hotel reservations, sales support, front office, or group housing experience preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with hotel sales systems or the ability to quickly learn new technology.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive, team-oriented mindset.
• Commitment to providing outstanding customer service.

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance

• Starting rate from $21-$25 based on experience
• Team-Driven and Values-Based Culture
• Medical, Dental & Vision Insurance
• Paid Vacation, Sick Time & Holidays
• 401(k) Retirement Plan
• Employee Assistance Program
• Career Growth Opportunities & Leadership Development Programs
• Reduced Hotel Rates Throughout Our Portfolio
• Employee Referral Program
• Life Insurance
• Flexible Spending Account (FSA)
• Paid Parental Leave
• Exclusive Third-Party Discounts (Shopping, Travel, Entertainment & More)

Why Hotel Equities?

At Hotel Equities, we believe hospitality begins with people. Our award-winning culture is built on integrity, accountability, service, and leadership. We empower our associates to grow professionally while delivering exceptional experiences for our guests and outstanding results for our owners.

Whether you're beginning your hospitality career or bringing years of industry experience, you'll find opportunities to grow your career with one of the hospitality industry's most respected management companies.

Hotel Equities is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive workplace where every associate is respected, valued, and empowered to succeed.

Apply with confidence. Transparency matters, which is why Hotel Equities is committed to 100% wage transparency for all open positions. Explore opportunities across our diverse portfolio and discover where your hospitality career can grow with us.

Please note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this position. Responsibilities may evolve based on business needs.