Group Product Manager, Compliance Agent Experience

Coinbase, Inc.; Indianapolis (IN); Hybrid; USD 244,000 - 287,000; Full time

Job summary

Coinbase, Inc. in the United States is hiring a Group Product Manager to lead the Compliance Agent Experience within our EAA organization.

This role owns end-to-end product strategy for AML, KYC, and sanctions investigations, and shapes how AI-powered automation scales investigator throughput. You will partner with Engineering, Data Science, Compliance, Legal, and Procurement to balance security, privacy, and usability while delivering measurable reductions in cycle time and errors.

Qualifications

• 10+ years of product management, incl. 5+ years leading PM teams at scale.
• Experience building AI/ML-powered automation or workflow products.
• Deep familiarity with AML, KYC, EDD, and sanctions screening operations.
• Ability to define measurable outcomes and drive roadmap prioritization with data.
• Proven track record leading multi-team programs and communicating tradeoffs.

Responsibilities

• Own the Compliance Agent Experience product area end-to-end (AML/KYC/EDD/Screening).
• Drive a multi-year AI-assisted investigation roadmap to reduce cycle time and improve quality.
• Lead build-vs-buy and vendor strategy for investigation enablement.
• Partner with Engineering, Data Science, Compliance, Legal, Security, and Procurement to deliver integrated tooling.

Skills

Product management

AI/ML automation

Compliance knowledge

Leadership

Cross-functional collaboration

Job description

Ready to do the most impactful work of your career? At Coinbase, we are uncompromising on our mission to increase economic freedom. The bar is high, the environment is intense, and we like it that way. This isn't a place for complacency, it’s a place to be pushed past your perceived limits. If you're ready to build the future of finance alongside people who refuse to settle for "good enough," you belong here. Coinbase is a remote-first, but not remote-only company. Expect to get together quarterly for intense in-person working sessions called “surges.” learn more about working at Coinbase

We're hiring a Group Product Manager to lead the Compliance Agent Experience product team within our EAA organization. This team builds the internal tooling and AI-powered investigation experiences used by Compliance Operations to execute Coinbase's financial crime programs, including AML Transaction Monitoring, KYC, Enhanced Due Diligence, and Sanctions/Screening. You'll own the automation-first roadmap that enables investigators to triage alerts, assess risk, and document decisions faster and more accurately, so humans focus on high-judgment work while the platform handles repeatable tasks at scale.

What you'll do:

• Own the Compliance Agent Experience product area end-to-end, from vision and strategy through execution, covering AML/TMS, KYC, EDD, and Sanctions/Screening investigation surfaces.

• Drive a multi-year roadmap for AI-assisted, human-in-the-loop investigation workflows that measurably reduce cycle time, improve decision quality, and increase automation adoption.

• Lead build-vs-buy and vendor strategy for investigation enablement (OSINT, case enrichment, LLM tooling), including evaluations and RFPs in partnership with Compliance, Legal, Security, and Procurement.

• Partner with Engineering, Data Science/ML, Compliance Program owners, and CX Operations to deliver integrated tooling that reduces context-switching and improves end-to-end investigation throughput.

• Establish success metrics and instrumentation for Compliance tooling (investigation cycle time, AHT, escalation rates, QA outcomes, false positive reduction, automation adoption) and report progress to executive stakeholders through regular business reviews.

• Shape security, privacy, and auditability requirements, including access controls, data retention, audit trails, and model governance, ensuring regulatory readiness without compromising investigator usability.

Required Skills and Experience:

• 10+ years of product management experience, including 5+ years leading and developing PM teams, with a track record of shipping internal tooling or operational platforms at global scale.

• Demonstrated experience building AI/ML-powered automation or workflow products (e.g., LLM-based assistants, human-in-the-loop decisioning, intelligent case routing) in compliance, fintech, or similarly regulated domains.

• Deep familiarity with AML, transaction monitoring, investigations, sanctions screening, or KYC/EDD operations, including auditability and regulator-facing requirements.

• Proven ability to define measurable outcomes (throughput, quality, automation rates), instrument product surfaces, and use data to drive roadmap prioritization across a multi-team portfolio.

• Track record of leading cross-functional programs spanning engineering, compliance, data science, and operations with 5+ teams, and communicating strategy and tradeoffs to VP+ audiences.

• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.

*Pay Transparency Notice:** *Base salary varies by location (see range below). Total compensation may also include equity and bonus eligibility, and benefits (medical, dental, vision, 401(k)).

Annual base salary range (excluding equity and bonus):

$243,865—$286,900 USD

• *Application Limit: *Candidates may submit a maximum of 3 applications within a 6-month period.

• *Equal Opportunity Employer: *Coinbase is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information. Applicants with criminal histories will be considered consistent with applicable federal, state, and local laws.

• *US Applicants: *View Employee Rights, Know Your Rights, and E-Verify Notice of Participation.

• *Accommodations: *If you are an individual with a disability who needs a reasonable accommodation, email us your request and contact info at accommodations[at]coinbase.com.Need screen reading technology? Click here to download a free compatible screen reader and view the tutorial.

• *Data Privacy & Arbitration: *By submitting your application, you agree to our Candidate Privacy Notice. US applicants: By submitting your application, you agree to Arbitration of Disputes.