Group Lead, Patient Transport

Orlando Health; Orlando (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare facility in Orlando is seeking a Group Lead for Patient Transport to coordinate and oversee patient transportation services. This role includes providing leadership to the transportation staff, ensuring timely patient movement, and conducting audits to maintain service quality. Required qualifications include a high school diploma and BLS certification. Experience in a transport department is essential, while supervisory experience is preferred. The position offers a full-time schedule with varying shifts.

Qualifications

• High School Graduate or equivalent required.
• Basic Life Support (BLS) Certification by the American Heart Association required.
• One year experience in transport department needed.
• Supervisory experience preferred.

Responsibilities

• Coordinate transportation activities for patient movement.
• Provide leadership and support to transportation staff.
• Maintain service continuity by performing transportation roles as needed.
• Conduct daily audits for performance and safety compliance.

Skills

Leadership and support

Issue resolution

Knowledge of hospital protocols

Customer service

Communication skills

Education

High School Graduate or equivalent

Tools

Transport tracking systems

Basic medical equipment

Job description

Position Summary

Orlando Health Winnie Palmer Hospital for Women & Babies

Located on the downtown Orlando campus, Orlando Health Winnie Palmer Hospital for Women & Babies opened in 2006, providing programs and services focused on the unique needs of women and newborns. Specialized care covers all facets of women's health, from comprehensive gynecological services and minimally invasive surgeries to obstetrics and high‑risk pregnancies and births. The hospital is “Magnet” recognized for nursing excellence and high‑quality patient care and is certified in perinatal care by The Joint Commission. Welcoming nearly 14,000 babies each year, the hospital’s 350 beds include 142 neonatal intensive care beds, making it one of the largest neonatal intensive care units under one roof in the country. As a sister hospital with Orlando Health Arnold Palmer for Children, the hospital was included in the 2021‑22 “Best Children’s Hospitals” rankings by U.S. News & World Report, recognized for expertise in Neonatology, and, together with Orlando Health ORMC, was included in the IBM Watson Health 100 Top Hospitals® list for 2021.

Winnie Palmer Hospital for Women and Babies Patient Transport Service is seeking Grouop Lead, Patient Transport.

The Patient Transportation Group Lead is responsible for assisting, directing, and coordinating transportation services across patient care and ancillary support areas. This role serves as a working lead, actively participating in daily operations while overseeing the performance of team members.

Shift: Full Time - Varies

Responsibilities

• Coordinate and monitor transportation activities to ensure timely and safe patient movement.
• Serve as a point of contact for issue resolution, reporting concerns to appropriate personnel and following up to ensure resolution.
• Provide leadership and support to transportation staff, including training, guidance, and performance monitoring.
• Fill in for transportation roles as needed to maintain service continuity.
• Promote a culture of safety, service excellence, and teamwork within the department.
• Dispatch and coordinate patient transportation services, maintaining clear communication with patient care providers and the transportation team.
• Demonstrate a strong understanding of hospital transportation systems and protocols.
• Conduct daily audits to assess technical performance, safety compliance, service quality, and team productivity.
• Train team members on scripted communication techniques to assist patients, visitors, and staff in designated areas.
• Perform supervisory duties in the absence of the Patient Transportation Supervisor.
• Monitor team productivity and patient response times to ensure service efficiency.
• Perform preventive maintenance and minor repairs on wheelchairs and related transport equipment.
• Maintain an accurate database of equipment inventory and repair records.
• Deliver broken or malfunctioning equipment to the Clinical Engineering Department for further service.
• Ensure adherence to transportation quality assurance standards and update procedures as needed.
• Drive continuous improvement initiatives across departmental and interdepartmental processes to enhance service quality.
• Clean, organize, re‑tag, and replenish equipment in designated areas; manage pickup and delivery of clinical equipment.
• Support leadership in maintaining compliance with Joint Commission and CMS regulations related to medical equipment and oxygen tank storage.
• Demonstrate knowledge of the Hospital Incident Command System (HICS) and emergency response codes.
• Respond to Code Red alerts and HICS activations with appropriate equipment and personnel.
• Collaborate with clinical teams to determine appropriate transportation methods for patients.
• Notify leadership of any failures or issues with the Transport Tracking System.
• Facilitate staff meetings, Gemba walks, and team huddles to promote communication and engagement.
• Ensure all team members have the necessary resources and tools to perform their duties effectively.
• Assist patients and internal customers with service‑related concerns and customer relations issues.
• Transport and deliver items, equipment, specimens, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility, as assigned.
• Maintain regular, punctual attendance in accordance with Orlando Health policies and applicable laws (ADA, FMLA, etc.).
• Comply with all Orlando Health policies, procedures, and standards.

Other Related Functions

• Demonstrates the ability to complete assigned tasks independently and efficiently.
• Familiarity with Material Safety Data Sheets (MSDS) contents and procedures.
• Provides excellent customer service and communicates effectively with professional staff.
• Contributes to a cohesive and collaborative team environment.
• Exemplifies outstanding CTE (Career and Technical Education) behavior and attitude in alignment with the organization’s mission, vision, and values.
• Works cooperatively with colleagues and supports a positive workplace culture.

Qualifications

Education/Training

Required High School Graduate or equivalent.

Licensure/Certification

Required Basic Life Support (BLS) Healthcare Provider Certification by the American Heart Association. National Child Passenger Safety Certification (CPS) by Safe Kids USA – if required for area. Obtained within 90 days of obtaining position.

Experience

• One (1) year experience as a transporter or working within the transport department required.
• One (1) year supervisory experience preferred.