Group Fitness Coach & Member Experience Lead

Planet Fitness - PF Baseline Fitness; Thornton (CO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

A leading fitness franchise in Thornton is seeking a motivated individual to manage their group fitness program and assist members in achieving their fitness goals. Key responsibilities include conducting fitness classes, promoting member engagement, and ensuring excellent customer service. Candidates should have strong communication skills and a passion for fitness. A fitness trainer certification is required. This position offers various benefits, including performance bonuses and health insurance.

Qualifications

• Strong listener with the ability to empathize and problem solve.
• Punctuality and reliability are essential.
• Demonstrate diplomacy in all interactions.

Responsibilities

• Run the Planet Fitness PE@PF program and create the schedule.
• Consult members on fitness goals and proper equipment use.
• Promote PE@PF class sign-ups creatively.

Skills

Honesty and good work ethic

Strong communication skills

Organizational skills

Exceptional customer service skills

Ability to problem solve

Education

Completed fitness trainer certification

Job description

Benefits:

• Bonus based on performance
• Dental insurance
• Flexible schedule
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Title: Trainer

Reports to: Club Manager

Status: Full Timer

Job Summary

Responsible for running the Planet Fitness group fitness program (PE@PF). This includes assisting new members in the achievement of their fitness goals by designing a simple workout program and instructing them on the proper use of equipment.

Essential Duties and Responsibilities

• Conduct and run the Planet Fitness PE@PF program, including creating and following the schedule.
• Consult with members regarding their fitness goals and instruct them on how to use the equipment properly and safely.
• Creating creative and unique ways to promote PE@PF class sign-ups.
• Create bi-weekly updates consisting of a variety of exercises.
• Meet class requirements based on club size and member traffic.
• Assist in front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take potential members on tours.
  • Changing/updating member account information
• Respond to member questions and concerns in a timely and professional manner and elevate to Team Lead, MIT or Club Manager as needed.
• Help maintain the neatness/cleanliness of the club.
• Assist in cleanliness and appearance of club.

Minimum Qualifications

· Honesty and good work ethic

· Strong communication and organizational skills

· A passion for fitness and health

· Punctuality and reliability are a must.

· Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

· Strong listener with the ability to empathize and problem solve.

· Demonstrate diplomacy in all interactions while using appropriate behavior and language.

· Completed fitness trainer certification.

Physical Demands

· Standing and walking at least 75% of the shift

· Talking in person or on the phone at least 75% of the shift

· Must be able to lift to 50 lbs. less than 30% of the time.

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness