Group Director, Program Manager

Dept Holding B.V.; Northern (KY); Hybrid; USD 154,000 - 205,000; Full time

Benefits offered by this job

Healthcare, Dental, and Vision care

PTO

Paid Company Holidays

Job summary

DEPT® is seeking a highly strategic Group Director, Program Manager to lead a large AI-enabled engineering partnership with a premier enterprise client. You will bridge decentralized business units with a centralized MarTech team, shaping intake, governance, and scale while delivering measurable ROI to executives.

You will drive strategic intake, cross-functional leadership, and executive communication, ensuring alignment with the corporate roadmap and scalable practices across the enterprise.

Qualifications

• 7+ years of experience in technical program management or related roles in enterprise software/AI.
• Ability to navigate matrixed organizations and align stakeholders.
• Experience building intake matrices, triage workflows, and operational playbooks.
• Executive communication to translate tech challenges into business impact.
• Technical understanding of software development lifecycles, cloud architecture, and AI technologies.

Responsibilities

• Design and refine a structured intake framework for business requests.
• Host advisory sessions to clarify requirements before development.
• Manage phased rollout to scale program adoption.
• Coordinate between decentralized units and central engineering architecture.
• Collaborate with Product Sponsors and TPMs on prioritization.
• Forecast demand and plan capacity to match roadmaps.
• Codify learnings into repeatable playbooks for the enterprise.
• Define and report program KPIs and ROI to executives.
• Own cross-functional communication and SLAs for onboarding.

Skills

Senior-level experience

Strategic agility

Process architecture

Executive presence

Technical fluency

Job description

Roles open in: Atlanta, Boston, Chicago, Denver, Los Angeles, New York, Salt Lake City, San Diego

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

The Role:

DEPT® is seeking a highly strategic Group Director, Program Manager to act as the overarching owner for a large, high-velocity AI-enablement engineering partnership with a premier enterprise client. In this role, you will serve as the operational and strategic bridge between localized, fast-moving business units and a centralized technical MarTech team.

Working in a tight, collective partnership with the Senior Engineering Lead – who oversees the technical execution of dedicated development pods – you will orchestrate the entire engagement lifecycle. While they drive the builds, you will govern the intake pipelines, business alignment, and cross-functional reporting. This role is not just about tracking tickets; it is about shaping a new operating model, anticipating scale, and proving exponential ROI to executive stakeholders.

What you’ll do

Strategic intake & triage

• Manage the front door: Design, own, and refine a structured intake framework that evaluates incoming business requests and routes them to the appropriate technical track (e.g., technical consultation, rapid prototyping, or full production scaling).
• Host strategic consultation: Facilitate open office hours and advisory sessions to help business stakeholders refine their low-code/ideation prototypes and align on precise business requirements before development begins.
• Control the floodgates: Map and execute a phased rollout and staggered intake strategy to sustainably manage engineering bandwidth and scale program adoption without overwhelming the team.

Cross-functional leadership & governance

• Strategic orchestration: Serve as the primary connective tissue between decentralized business units and the central engineering architecture team, operating in lockstep with the Senior Engineering Lead to ensure all operational, communication, and technical goals are met collectively.
• Drive business alignment: Partner directly with enterprise Product Sponsors and Technical Product Managers (TPMs) to coordinate intake prioritization and ensure all localized builds align with overarching corporate roadmap goals.
• Anticipate and orchestrate scale: Partner closely with engineering and business leads to forecast demand, proactively identifying when to seamlessly scale engineering capacity up or down to match evolving business roadmaps and team growth.
• Scale what works: Ensure that bespoke breakthroughs and local learnings are codified, synthesized, and transformed into shared, repeatable playbooks for the broader enterprise.

Executive communications & measurement

• Evangelize program wins: Go beyond standard metrics by actively defining what “success” looks like across different business units. Craft and broadcast compelling success stories and operational wins across the entire enterprise to showcase tangible impact and drive ongoing program adoption.
• Prove the value: Define, measure, and report on critical program KPIs, translating engineering velocity and cost consolidation into clear, executive-level ROI narratives.
• Stakeholder alignment: Own the cross-functional communication strategy, ensuring transparent, predictable reporting across disparate teams, engineering leads, and C-suite stakeholders.
• Operational readiness: Manage the critical path for program onboarding, ensuring all foundational technical dependencies, access permissions, and service level agreements (SLAs) are locked in for seamless execution.

What you’ll bring

• Senior-level experience: 7+ years of experience in technical program management, product operations, product management, or technical account management, ideally within enterprise software, AI-enablement, or complex cloud environments.
• Strategic agility: Proven ability to navigate highly matrixed, ambiguous enterprise organizations and build consensus among competing stakeholder priorities.
• Process architecture: Deep experience building intake matrices, triage workflows, and operational playbooks from scratch.
• Executive presence: Exceptional communication skills with the ability to translate deeply technical engineering challenges into clear business impacts for senior leadership.
• Technical fluency: While you do not need to write code, you must possess a strong fundamental understanding of modern software development lifecycles, cloud architecture, and emerging AI technologies to effectively partner with Senior Engineers and TPMs.

WHAT DO WE OFFER?

We are a collaborative, open-door, best-idea-wins environment that fosters personal and company growth and has fun doing it. Here is a snapshot of our benefits package:

• Healthcare, Dental, and Vision coverage
• PTO
• Paid Company Holidays

WE SUPPORT YOU BEING YOU:

DEPT® is an equal opportunity employer (EOE). We believe our work is its best when our people feel safe and free to be themselves. We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities. So tell us about any accommodations you need. It’s totally confidential and only used to make sure you feel fully supported at every step.

DEPT® participates in E-Verify, meaning your Form I-9 information will be sent to the federal government to confirm you are authorized to work in the U.S.

We are a B Corp-certified company passionate about purpose-driven work . Our hope is that you can feel good about the contributions DEPT® is making to the world and we always have an open door for your ideas in making the world a better place.

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Coach, eBay, and OpenAI.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here .

US Remote Range

$154,000 — $205,000 USD

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