Group Coordinator

HEI Hotels & Resorts; Orlando (FL); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical & Dental

Vision insurance

401(k) matching

Hotel room discounts

Paid time off

Job summary

HEI Hotels & Resorts is seeking a Reservations Associate in Orlando to oversee group room blocks, input reservations, and drive revenue. You will monitor block inventory, handle rooming lists, and prepare occupancy reports using a variety of computer systems.

The role requires hotel experience, strong guest-service skills, proficiency with MS Office, and the ability to analyze reservation trends to inform forecasts and strategies.

Qualifications

• Hotel experience preferred.
• Ability to address guest and staff concerns professionally and empathetically.
• Proficiency in inputting data in a computer system, including MS Office.
• Accurate mathematical calculations using 10-key calculator.
• Analytical mindset to assess reservation trends and make decisions.
• Strong verbal and written communication skills.

Responsibilities

• Oversee the Reservations Department operations to maximize revenue.
• Monitor group room blocks, yield management, and rate restrictions.
• Process group rooming lists and reservations in the system.
• Prepare rooms reports and forecast monthly and annually.
• Communicate clearly with staff and manage attendance.

Skills

Hotel experience

Guest concerns handling

MS Office

10-key calculations

Reservation analytics

Communication skills

Tools

Microsoft Office Suite

Job description

About Us

The Courtyard Orlando Lake Buena Vista in the Marriott Village is part of a complex of four Marriott Properties in the Lake Buena Vista area. The Courtyard is located in the center of the magic, right between Walt Disney World and Universal Studios. At HEI, we recognize that our enormous success is solely the result of our greatest asset: Our People. Where people work is a choice. Against that choice, our greatest obligation is to ensure day in and day out that our associates have the compensation and benefits they deserve and industry leading tools, training and support that they need to excel. At HEI, simply said, we honor the privilege of our associates choosing us by investing in and making them more valuable.

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!
We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Tipped/Service Charge Eligible? NoDiscretionary Performance Bonus Eligible? No

Overview

Oversee the efficient operation of the Reservations Department in selling and inputting of guest room blocks to accommodate guest needs and maximize revenue.

Essential Duties and Responsibilities

• Monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, determining cut off dates, and rate restrictions.

• Process and handle group rooming lists, reservations, and associate reservations requests by inputting data into the reservations system.

• Calculate and prepare rooms reports to determine sources of business using various computer systems.

• Assist in the development and revisions of forecasts for the Rooms Department, both monthly and annually.

• Communicate both verbally and in writing to provide clear direction to staff.

• Comply with attendance rules and be available to work on a regular basis.

• Perform any other job-related duties as assigned.

Qualifications and Skills

• Hotel experience preferred.

• Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions.

• Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite.

• Ability to make accurate mathematical calculations using 10-key.

• Must have analytical ability to assess reservation trends and make related decisions.

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!
For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.