Group Account Director, Client Services & Strategy

BioTalent Ltd; Georgia; On-site; USD 100,000 - 130,000; Full time

Job summary

A leading medical communications firm in Georgia is seeking a strategic medical communications leader. The role involves managing significant client accounts, mentoring junior team members, and driving business growth through innovative solutions. The ideal candidate will have over 8 years of experience and a Bachelor's degree in a relevant field.

Qualifications

• 8+ years of experience in Medical Communications or related fields.
• Demonstrated success in account growth.
• Proven leadership experience managing client relationships.

Responsibilities

• Independently lead major client accounts.
• Mentor and guide a team to drive business growth.
• Ensure financial health of accounts including forecasting.

Skills

Client Leadership

Strategic Growth

Coaching and Mentoring

Commercial Strategy

Education

Bachelor's degree in science or relevant field

Job description

We’re seeking an experienced and strategic medical communications leader to lead key client relationships and drive sustained growth across a portfolio of large-scale accounts. This role requires a hands-on leader who can independently manage flagship accounts while coaching and empowering a team of junior team members to drive business growth.

This is a senior-level opportunity for someone who excels at client leadership, is commercially minded, and thrives in a fast-paced, evolving environment.

Key Responsibilities

• Client Leadership & Strategic Growth: Independently lead major client accounts. Serve as a strategic partner, identifying and executing against growth opportunities within client organizations. Develop and implement account growth plans that align with client goals and business priorities.

• Team Leadership & Coaching: Mentor and guide a team who manage their own client accounts. Provide coaching and feedback on revenue generation strategy, growth planning, and client relationship management. Create a culture of ownership, accountability, and continuous development.

• Commercial Strategy & Accountability: Lead with a commercial lens—ensuring internal plans and team activities directly support revenue growth. Oversee financial health of accounts including forecasting, revenue tracking, and growth metrics. Drive cross-sell and upsell opportunities by aligning internal capabilities with client needs.

• Thought Partnership & Innovation: Act as a trusted advisor to clients, bringing a clear point of view and constructively challenging assumptions where necessary. Stay ahead of industry trends, particularly in digital communications and patient-centric strategies, and guide clients toward innovative solutions.

Candidate Profile

Must-Have Experience & Traits

• 8+ years of progressive client services experience within Medical Communications or related fields, with demonstrated success in account growth
• Bachelor's degree in science or relevant field
• Proven leadership experience managing both client relationships and internal teams
• Strategic mindset with strong commercial acumen; able to connect business goals with client solutions
• Skilled in coaching others to think commercially and drive results through structured planning
• Comfortable with ambiguity and fast change; brings an entrepreneurial, problem-solving mindset

Strong Fit If You Are

• Proactive and influential in client conversations
• Comfortable pushing back with strategic rationale and guiding clients toward better outcomes
• Passionate about scaling accounts through commercial insight, not just great delivery.
• Collaborative but confident, able to lead from the front while developing others.