Ground Transportation Monitor

Metropolis Technologies; San Francisco (CA); On-site; USD 34,000 - 49,000; Full time

Job summary

SP+ in San Francisco seeks an airport passenger assistant to greet travelers, direct taxis, and help them access ground transportation.

The role requires punctuality, reliability, and strong communication; prior airport experience and knowledge of the metro area are valued. You will work outdoors in varying weather conditions and must maintain safety and professional conduct. Benefits include medical, dental, and 401k options.

Qualifications

• Must be 18 years of age or older.
• Knowledge of the metro area desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Responsibilities

• Greet and assist passengers at airport curbside.
• Direct taxi and limo services for passengers.
• Dispatch taxis to terminal and loading points.
• Provide information to passengers for ground transport.
• Coordinate with drivers and supervisors; report deviations.
• Log limo information and complete related reports.
• Report safety issues immediately.
• Maintain cleanliness of break room and work area.
• Perform additional duties as assigned.

Skills

Customer service

Attendance

Punctuality

Reliable transportation

Knowledge of metro area

English proficiency

Job description

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. Use computer vision to enable checkout‑free parking experiences. It's designed so there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

Greet and assist passengers in navigating through, and around the airport. Direct taxicabs to any and all persons requesting one. Dispatch a sufficient number of taxicabs to the terminal or to other loading points and the terminal. Assist passengers in acquiring their luxury limousines. Provide information to passengers who need assistance in getting to other forms of ground transportation.

• Greet passengers at taxi curbside in Ground Transportation area of airport and offer them assistance or directions. Information provided to passengers must be accurate.
• Direct passengers to the appropriate taxi/limo service.
• Ensure that a sufficient number of taxicabs are available for the traveling passengers, and dispatch taxicabs to various loading points at terminal.
• Communicate with drivers, co‑workers, and supervisors and address any concerns.
• Write factual reports regarding items that deviate from normal operation.
• Order luxury limousines from Ground Transportation when needed, and log information regarding limousines on limo logs.
• Identify and report any safety issues immediately to supervisor.
• Clean and maintain surrounding work area (to include glass cleaning, and sweeping of trash). Clean break room (to include empting trash, vacuuming, wiping down of table).
• Complete other duties may be assigned.

Qualifications

• Must be 18 years of age or older at time of hire.
• Knowledge of metro area is desirable.
• Customer service experience preferred.
• Prior airport experience is preferred.
• Must have an excellent attendance and arrive to work on time when scheduled and have access to reliable transportation.

Availability to Work

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week‑ends may be required.

License Requirement

The individual will only be required to have and maintain a valid state‑issued driver’s license, with a current address and acceptable driving record, if the individual is expected to be able to drive a company vehicle or drive on company business.

Language skills

Must be able to read and write English exceptionally well. Ability to communicate effectively with passengers, drivers, and co‑workers on socio‑economical levels. Ability to read, and comprehend simple instructions, and short correspondence. Be able to write simple correspondence and/or reports legibly. Ability to effectively present information one‑on‑one and in group situations to passengers, and drivers.

Mathematical Skills

Ability to add and subtract two-digit numbers.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to make sound judgments. Ability to educate others about policy/procedures not enforce policy/procedures. Ability to apply patience when communicating with others in difficult situations.

Other Skills and Abilities

Ability to carry out assigned tasks and duties completely and effectively. Ability to perform assigned duties with minimal supervision. Ability to demonstrate, fair and impartial judgment.

Materials and Equipment Directly Used in Role

Two way radios, various report forms, information logs, brochures, pens and pencils.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat. This position is 100% outside work! Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times. Employees are frequently required to reach and or sign (communicate) with hands and arms. Employees on occasion must lift/move up to 50 lbs. Employees are regularly exposed to high levels of noise and/or fumes from either vehicles or airplanes.

Salary Range

$30.62 per hour

Benefits

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k, and paid time off.

Equal Opportunity Employment

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.

Location

US-CA-SAN FRANCISCO