Ground Service Supervisor

Dnata; Boston (MA); On-site; USD 52,000 - 70,000; Full time

Job summary

dnata Ground Service Agent Supervisor is responsible for leading a team of 5 to 10 agents in loading and unloading aircraft, guiding planes to/from gates, and ensuring safe, on-time operations. The role requires strong supervision, safety awareness, and coordination with flight crews and ground personnel.

The supervisor will operate ground support equipment, monitor regulatory compliance, and collaborate with other departments to meet airline schedules while maintaining high safety standards.

Qualifications

• Valid state driver's license and FAA/Airport identifications/seals or authorizations.
• Able to pass SIDA airport and training tests.
• High school diploma or GED.
• Basic computer literacy.
• 1–2 years Ground Service Agent or Supervisory experience.

Responsibilities

• Supervise a team of 5 to 10 agents responsible for loading/unloading aircraft.
• Guide inbound/outbound airplanes to and from the gate.
• Load, unload, and transport bags and cargo to/from aircraft and carts.
• Operate ground support equipment (tow tractors, belt loaders, etc.).
• Maintain safety and security on the ramp and follow safety policies.
• Communicate with ground personnel and flight crews.
• Follow all applicable regulations and company procedures.
• Coordinate with other departments to ensure on-time flights.
• Perform other duties as assigned.

Skills

SIDA tests

Basic computer literacy

Ground service experience

Supervisory experience

Education

High School Diploma or GED

Job description

As a dnata Ground Service Agent Supervisor, you have an essential role of continuously optimizing and aligning operational efficiencies to promote a successful and productive workforce. You will supervise a team of agents that will guide, load, and unload aircraft in a safe and timely manner.

• Supervise a team of 5 to 10 agents responsible for the loading and unloading of aircraft.
• Guiding inbound/outbound airplanes to and from the gate
• Lifting, loading, unloading, and transporting passenger bags and cargo to/from aircraft, bag carts, dollies, and conveyor belts
• Driving and/or operating ground support equipment, such as tow tractors, tow bars, belt loaders, container loaders, baggage tugs and more.
• Maintaining safety and security on the ramp and practicing all safety policies and procedures
• Communicating efficiently with ground personnel and flight crews
• Maintaining an understanding of and following all applicable federal, state, airport, and company regulations, policies, and procedures
• Working with other departments to ensure on-time performance of flights.
• Performing other duties as assigned

• Must be physically able to perform the essential functions of the job, including but not limited to standing, lifting, bending, stooping, walking, crawling, pushing, and pulling for extended periods of time.
• Push, pull, lift, and load up to 70 pounds (32 kg) on a regular basis.
• Ascend/descend the jet-way stairs while carrying baggage.
• Ability to read and interpret aircraft load sheets, check baggage tags, and cargo labels.
• Ability to understand and react to verbal and visual commands and safety warnings, with and without the assistance of sight or visual aids.
• Work outside in all types of weather and around jet and machinery noises.

Job Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess/maintain a valid state driver's license and other FAA/Airport required identification/seals or authorizations.
• Must be able to pass SIDA airport and training tests.
• Possess a high school diploma or GED equivalent.
• Possess basic computer literacy.
• 1-2 years Ground Service Agent and or Supervisory experience.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without accommodations.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.