Grooming Salon Manager

Petco; Needham (MA); On-site; USD 20,664 - 41,328; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k

Paid Time Off

Petco discounts

Career development opportunities

Job summary

Petco Animal Supplies, Inc. is seeking a Grooming Salon Leader in Needham, Massachusetts. The role involves leading salon operations and team management while delivering expert grooming services. Candidates should have a passion for pets, strong leadership abilities, and excellent customer service skills.

This position offers numerous benefits, including competitive pay, medical and dental packages, and career growth opportunities within a vibrant and supportive environment.

Qualifications

• 2+ years’ experience as a professional groomer.
• Strong leadership skills and desire to train and develop team.
• Strong verbal and written communication skills.
• Expert knowledge of dog breeds and grooming standards.

Responsibilities

• Lead day-to-day salon operations.
• Recruit, train, and supervise grooming staff.
• Manage grooming schedules and customer satisfaction.
• Perform grooming services according to breed standards.

Skills

Leadership skills

Grooming knowledge

Decision making

Customer service

Communication

Education

High-school diploma or GED

Completion of technical grooming training

Tools

Grooming tools (clippers, blades, etc.)

Job description

Your Petco Grooming Career

As a Grooming Salon Leader at Petco, you will lead salon operations and salon team members, while delivering expert grooming services to our valued customers' pets. Your passion for people and for pets will ensure a positive experience for our partners and exceptional care for every pet, leaving them looking and feeling their best.

Benefits

• Competitive Pay + Incentive based on salon performance and tips (Payment in accordance to the Grooming Salon Leader Incentive Plan details)
• Medical, dental, vision and more
• 401k and more
• Paid Time Off
• Petco Discounts
• All the supplies & equipment you need, including brushes, nail trimmers, clippers, blades, shampoo, sprays, tools, etc.
• State of the art equipment, including bathing system, kennels, tables, and dryers
• Career development and growth opportunities, such as Grooming Mentor and Grooming Instructor

Job Summary

The Grooming Salon Leader’s primary purpose is to lead and manage grooming salon operations and grooming salon team members. The Grooming Salon Leader is responsible for delivering a high level of customer satisfaction, fostering a positive work environment, driving salon performance, and developing and coaching both entry-level and seasoned groomers. In addition, the Grooming Salon Leader is responsible for performing expert-level grooming services, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, while also prioritizing the safety, comfort, and well‑being of the pets in our care. This is an excellent opportunity for experienced groomers with proven technical expertise and leadership skills who are interested in growing and developing a team.

Essential Job Functions

The incumbent must be able to consistently perform all of the following duties and responsibilities with or without reasonable accommodation.

• Oversee day-to-day operations of the grooming salon, ensure smooth and efficient workflows, optimize scheduling and grooming capacity, manage inventory levels in the salon, and execute staffing plans
• Recruit, hire, train, and supervise a team of entry-level trainees up to professional level grooming staff, provide coaching, feedback, training, and performance evaluations, while fostering a positive and collaborative work environment that encourages teamwork, professional growth, and continuous learning and development
• Create and manage efficient grooming schedules that optimize salon capacity, maximize productivity, and accommodate customer demand, balance team availability with business needs, ensuring coverage during peak hours
• Monitor salon performance metrics such as revenue, customer satisfaction, and partner productivity, analyze data to identify areas for improvement, and develop action plans

• Collaborate with store management to achieve sales targets and salon objectives, implementing strategies to drive growth, expand the customer base, and boost profitability
• Interact professionally and effectively with pet parents, provide exceptional customer service, address grooming related inquiries, offer grooming recommendations, and provide timely and proactive resolution to questions or concerns
• Stay abreast of grooming industry trends and best practices to enhance your grooming skills and your teams' skills
• Independently perform professional grooming services including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, according to pet parent's instructions and adhering to breed standards and company policies and procedures
• Operate and maintain various grooming instruments, including clippers, blades, shears, brushes, and dryers
• Evaluate individual needs of each pet, taking into consideration coat, type, skin conditions, temperament
• Educate and provide custom recommendations to pet parents on grooming maintenance and home care practices & products to promote the overall well‑being of the pet
• Always ensure the well‑being and safety of every animal in the salon, monitor pets for any signs of discomfort, illness, or injury, and promptly report any concerns to pet owners and store management
• Perform quality checks to maintain a clean and safe grooming area and salon, disinfect and sanitize grooming tools and equipment, perform daily and weekly cleaning duties in the salon and in adherence to Petco hygiene and sanitation policies, other cleaning and maintenance tasks as assigned, including but not limited to cleaning air filters, vents, and drains
• Utilize expert knowledge and understanding of Petco's grooming policies, standards, and guidelines to ensure safety, quality, and consistency in all activities and areas of the grooming business, ensuring standards are maintained in grooming salon, holding salon team members accountable for safety and quality standards

Education / Experience

• 2 or more years' experience as a professional groomer and/or completion of a technical grooming training program
• Strong leadership skills, with the desire to lead, train, and develop people, with 1-2 years previous experience of salon management, or related field, preferred
• High‑school diploma or GED preferred, though not required
• Very strong verbal and written communication skills for interactions with pet parents and grooming team members
• Expert knowledge of various dog breeds, grooming requirements, common health issues and behaviors
• Expert‑level proficiency in breed‑specific cuts, styling techniques, and grooming standards
• Genuine passion for animals with a desire to continue a career in pet grooming

• Strong decision making and problem‑solving skills, using grooming experience and knowledge to solve problems in moderately complex situations, with guidance from Solutions Manager or Store General Manager when necessary
• Results‑driven, with focused commitment on salon productivity, performance, growth, and improvement
• Strong attention to detail, ensuring grooming services are executed accurately and to the highest standards
• Capable of handling pets of all sizes and temperaments with care and empathy
• Available to work full time at a minimum of 35 per week, including weekends, evenings, and holidays, as needed by the Pet Care Center's grooming schedule

Work Environment

The majority of job duties are conducted indoors in the grooming salon. Position requires bending, kneeling, lifting (up to 30 pounds, as necessary) and standing for long periods of time. Position may require exposure to heights using a two‑step ladder or other support tools, such as vacuums, to perform assigned cleaning and maintenance duties. A large amount of this partner's time will be spent in direct contact with our pet parents and their dogs, and the remaining time will be with the other salon partners. The work environment can be noisy and wet.

Salary Range: $15.00 - $30.00

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.