Grooming Salon Manager

Petco; Dedham (MA); On-site; USD 20,664 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401K and PTO

Competitive salary based on experience

Job summary

Petco is seeking a Grooming Salon Leader in Dedham, Massachusetts, to lead salon operations and ensure exceptional grooming services for pets. This role requires strong leadership skills and a genuine passion for animals.

The ideal candidate will oversee salon team members, manage inventory, and provide coaching to ensure a positive, collaborative work environment. This position also involves hands-on grooming tasks and educating pet parents.

Qualifications

• Two or more years’ experience as a professional groomer or completion of a technical grooming program.
• Strong leadership skills with experience in supervising or managing salon staff.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.

Responsibilities

• Lead salon operations and team members while delivering expert grooming services to pets.
• Oversee day-to-day grooming salon operations and manage inventory.
• Recruit, hire, train, and supervise grooming staff, providing coaching and performance evaluations.

Skills

Professional grooming

Leadership

Customer service

Problem-solving

Attention to detail

Education

High school diploma or GED

Two years of experience as a professional groomer

Job description

Overview

Petco is a place where pets and pet people come together. We offer a career path where you can feel welcome to be your whole self and nurture your wellbeing while making a real difference for pets.

About Petco

We’re proud to be where the pets go to find everything they need to live their best lives — from meals and toys to trusted supplies and expert support. We are 29,000+ strong with a presence in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. In 1999, we founded Petco Love to support thousands of local animal welfare groups nationwide and help find homes for millions of animals through in-store adoption events.

Position

Grooming Salon Leader

Responsibilities

• Lead salon operations and salon team members while delivering expert grooming services to pets and ensuring a positive experience for customers and their pets.
• Oversee day-to-day grooming salon operations, optimize scheduling and capacity, manage inventory, and execute staffing plans.
• Recruit, hire, train, and supervise grooming staff, provide coaching and performance evaluations, and foster a positive, collaborative work environment.
• Develop efficient grooming schedules that maximize productivity and accommodate customer demand; ensure coverage during peak hours.
• Monitor performance metrics (revenue, customer satisfaction, partner productivity) and develop action plans for improvement.
• Collaborate with store management to achieve sales targets and salon objectives; drive growth and profitability.
• Provide exceptional customer service, address grooming inquiries, offer recommendations, and resolve concerns promptly.
• Stay informed on grooming trends and best practices to enhance skills for yourself and your team.
• Perform professional grooming services independently, including bathing, drying, brushing, haircuts and styling, nail trimming, ear cleaning, and gland cleaning, following pet owners’ instructions and breed standards.
• Operate and maintain grooming instruments (clippers, blades, shears, brushes, dryers).
• Assess each pet’s needs, considering coat, type, skin conditions, and temperament.
• Educate pet parents on grooming maintenance and home care, providing personalized recommendations.
• Ensure the safety and well‑being of every animal in the salon; monitor for signs of discomfort, illness, or injury and report concerns promptly.
• Maintain a clean and safe grooming area; disinfect tools and equipment; perform daily and weekly cleaning per Petco policies; other duties as assigned.
• Apply Petco grooming policies, standards, and guidelines to ensure safety, quality, and consistency; hold team members accountable for safety and quality.

Education/Experience

• Two or more years’ experience as a professional groomer or completion of a technical grooming program.
• Strong leadership skills with experience in supervising or managing salon staff (preferred).
• High school diploma or GED preferred, though not required.
• Excellent verbal and written communication skills for interactions with pet parents and team members.
• Expert knowledge of dog breeds, grooming requirements, common health issues, and behaviors.
• Expert-level proficiency in breed-specific cuts, styling techniques, and grooming standards.
• Genuine passion for animals and for continuing a career in pet grooming.
• Strong decision-making and problem-solving skills with ability to work with guidance when needed.
• Results-driven with focus on salon productivity and growth.
• Attention to detail to ensure high-quality grooming services.
• Ability to handle pets of all sizes and temperaments with care and empathy.
• Full-time availability at a minimum of 35 hours per week, including weekends, evenings, and holidays as needed.

Benefits and Compensation

Salary range: $15.00 – $30.00 per hour, with pay determined by position, location, experience, and applicable minimum wage laws. Details on Petco Total Rewards, benefits, 401K, incentives, and PTO available at Petco careers. This role includes medical, dental, vision, and other benefits per policy.

Work Environment

The majority of duties are indoors in the grooming salon. Physical requirements include bending, kneeling, lifting up to 30 pounds, and standing for long periods. Work may involve exposure to heights via a ladder and wet, noisy conditions typical of a grooming salon.

Equal Employment Opportunity: Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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Note: No lie detector tests are used in hiring, and all regulatory minimum wage requirements apply as applicable by location.