Grooming Salon Leader, Petsense

Tractor Supply Company; Mobile (AL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid parental leave

Tuition reimbursement

Life and disability insurance

Job summary

A pet services company in Mobile, Alabama is seeking a Salon Leader to oversee grooming operations and ensure excellent customer service. This role requires a minimum of 2 years grooming experience, a high school diploma, and skills in training staff. Key responsibilities include managing daily salon operations, scheduling, and driving growth through customer engagement. The position involves working directly with pets of various breeds, ensuring their safety and well-being while also fostering a positive experience for pet owners. Competitive benefits and ongoing training are provided.

Qualifications

• Must have at least 2 years experience in the grooming industry.
• Supervisory experience is preferred.
• Ability to work with dogs and cats, demonstrating patience and compassion.

Responsibilities

• Manage the day-to-day operations of the grooming salon.
• Schedule and oversee grooming services and staff.
• Drive salon growth through customer engagement and community events.

Skills

Customer service

Grooming skills

Training and coaching

Effective communication

Education

High school diploma or equivalent

Tools

Grooming tools (clippers, blades, shears)

Job description

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Essential Duties and Responsibilities (Min 5%)

As a Salon Leader, it is essential that you be available, flexible, adaptable and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
• Take the initiative to support selling initiatives (TEAM):
  • Thank the Customer
  • Engage with the customer and/or pet
  • Advise products or services
  • Make it Memorable
• Salon Leaders are required to perform a combination of the following duties throughout their day:
  • Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
  • All grooming SOP’s and salon must be audit compliant and cleanliness standards adhered to at all times
  • Place monthly supply orders with the approval of SM staying within the monthly salon budget
  • Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills
  • Communicate all daily/weekly communication to salon team and Store Manager including sales performance
  • Schedule weekly meetings with SM to discuss staffing, schedules, prior week’s plan and forecast business review
  • Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
  • Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics. Coaching and guiding the salon team to grow the business, team productivity and customer satisfaction.
  • Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
  • Safe Pet Handling – review grooming SOP’s annually with all current and new salon team members and retain a signed copy for records.
  • Always Demonstrating Professionalism and coaching professionalism amongst the salong team
  • Equipment Handling and Maintenance
  • Ensures the safety and well-being of animals
  • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
  • Practice Safety and Sanitization protocols
  • Sanitizes and maintains upkeep of all grooming tools and equipment to eliminate injury and spread of diseases to other pet clients.
  • Maintains records of all pet clients to include services provided and vaccination records.
  • Operate computer as needed.
  • Recovery of store, if needed.
  • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
  • Complete all documentation associated with any of the above job duties
• Enforce and follow all salon policies and procedures.
• May also be required to perform other duties as assigned.

Required Qualifications

Experience: Must demonstrate knowledge and skills in the grooming industry with a minimum of 2+ years experience grooming pets under the leadership of a professional groomer. Supervisory experience preferred. Must be comfortable working with dogs and cats. Ability to demonstrate patience and compassion for animals. Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

Education: High school diploma or equivalent required. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

Preferred knowledge, skills or abilities

• Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
• Communicate effectively with Associates and customers
• Display compassion with animals and treat them accordingly
• Exhibit attention to detail
• Read, write and count to accurately complete all documentation
• Basic computer skills
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

• Working environment is favorable, generally working inside with moderate noise.
• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
• Exposure to wet conditions, particularly when bathing dogs.
• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
• Exposure to cats and dogs of all sizes, breeds, and temperaments.
• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines.

Physical Requirements

• This position is non-sedentary.
• It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
• It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
• Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
• Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
• Ability to utilize grooming instruments including shears and dryers.
• Ability to occasionally lift or reach merchandise overhead.
• Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
• Ability to read, write, and count accurately to complete all documentation.
• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
• Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/ her supervisor.

Company Info

At Tractor Supply and Petsense by Tractor Supply, our Team Members are the heart of our success. Their dedication, passion, and hard work drive everything we do, and we are committed to supporting them with a comprehensive and accessible total reward package. We understand the evolving needs of our Team Members and their families, and we strive to offer meaningful, competitive, and sustainable benefits that support their well-being today and in the future. Our benefits extend beyond medical, dental, and vision coverage, including company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance, for all full-time Team Members and all part-time Team Members. Part time new hires gain eligibility for TSC Benefits by averaging at least 15 hours per week during their 90-day lookback period. The lookback period starts the first of the month following the date of hire. If the 15‑hour requirement was met, the benefits eligibility date will be the first day of the month following 4 months of continuous service. Please visit this link for more specific information about the benefits and leave policies applicable to the position you’re applying for.

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