Groomer Apprentice

IPP - Independent Pet Partners; Chanhassen (MN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA/FSA – medical and dependent care

Life insurance

Disability (short and long-term)

Pet insurance (employer-subsidized)

Paid time off (2 weeks, 1st year; 3 in

Parental Leave and Paw-Ternity

401(k) with employer match

Employee Assistance Program

Discounts on goods and services

Team Member Feeder Program

Store Bonus Incentive

Focus on quality and humane care

Job summary

IPP - Independent Pet Partners is hiring a Groomer Apprentice in Minnesota. You will participate in progressive grooming training, learn safety practices, and grow skills from experienced groomers while delivering an upscale pet styling experience for pet parents.

You will rotate through bathing, brushing, trimming, gland expression and related services, with mentorship and a focus on pet wellness and customer care. Competitive benefits and a supportive team environment are provided.

Qualifications

• Must be 18 years or older.
• Minimum 6 months of professional experience in pet bathing/grooming assistance.
• Must complete 60/90 day assessment period with the company.
• Passion for dog bathing and promoting well-being of pets.
• Willingness to be educated about the products and services offered.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Exceptional active-listening and customer service skills.
• Good time management skills.

Responsibilities

• Complete grooming tasks including bathing, brushing, blow drying, de-matting, trimming, gland expression, teeth brushing, nail clipping and other services.
• Use a high-quality grooming toolkit and follow mentorship, training resources and materials provided.
• Provide thorough pet check-in/check-out with pet parents.
• Observe and report any anomalies about pets to the groomer.
• Engage with pet parents, share product knowledge and educate on services.
• Offer enhancements to meet pets' and parents' needs to support business growth.
• Treat pets and pet parents with kindness, respect and proper handling.
• Communicate proactively with pet parents via in-person, email, text and phone.

Skills

Grooming

Customer Service

Time Management

Flexibility

Job description

Position Purpose Section

Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Groomer Apprentice, you help make a difference in the lives of pets by providing customers by developing advanced level growing skills and providing our pet parents with an upscale pet styling experience. We provide a progressive training and mentorship experience the teaches you everything from: bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, brushing teeth, nail clipping and grinding, and other specialty services. Through our mentorship program you also will learn best practices from experienced groomers, pet handling, safety, and how to authentically promote service enhancements.

Job Type

Full-time

Description

Position Purpose Section Do you think of your pet as a member of the family? If so, then we have a lot in common! Like you, we are extremely devoted to our pets and only want the best for them. We are a community of true pet lovers with shared interests and values. We are professionally committed to being your resource for all aspects of pet ownership including health and nutrition, training, grooming and the latest in general pet care. As a Groomer Apprentice, you help make a difference in the lives of pets by providing customers by developing advanced level growing skills and providing our pet parents with an upscale pet styling experience. We provide a progressive training and mentorship experience the teaches you everything from: bathing, brushing, blow drying, de-matting, cutting or trimming hair/fur, gland expression, brushing teeth, nail clipping and grinding, and other specialty services. Through our mentorship program you also will learn best practices from experienced groomers, pet handling, safety, and how to authentically promote service enhancements.

Responsibilities

Essential Job Functions Section

The incumbent must be able to perform all the following duties and responsibilities with or without reasonable accommodation.

• Successfully complete both levels of time-sensitive, groomer training through a partnership we have established with a renowned, industry leader.
• We provide you with a high-quality grooming toolkit, training, mentorship & encouragement, and the essential training resources and materials valued at $2,700.00.
• Complete superior grooms (e.g., bathing, brushing, blow drying, de-matting, cutting or trimming hair/ fur, gland expression, teeth brushing, nail clipping and grinding, and other specialty services).
• Provide a thorough hands-on pet check-in and check-out process for each pet and pet parent.
• Use good judgment and alert groomer of any anomalies that a dog may have.
• Actively engage pet parents and pets, share product knowledge, and educate pet parents.
• Authentically offer enhancements to meet our pet’s and pet parent’s specific needs to support the growth of the business.
• Always treat all pets and pet parents with kindness, respect, and proper handling.
• Positively interact with pet parents in-person, via email, text, and phone providing them with proactive communication and exceptional service.
• Actively engage pet parents to continue to grow the business.
• Maintain a clean, safe work environment.
• Rebook with pet parents to ensure timely, holistic care to promote pet wellness.
• Other duties as assigned.

Requirements

Qualifications

• Must be 18 years or older.
• Minimum 6 months of professional experience in pet bathing / grooming assistance.
• Must complete 60/90 day assessment period with the company.
• Passion for dog bathing and promoting well-being of pets.
• Willingness to be educated about the products and services offered.
• Ability to work a flexible schedule to meet the needs of the business, which will require evening and weekend shifts.
• Exceptional active-listening and customer service skills.
• Good time management skills.

Physical Demands

• Position requires a person to be both indoors and outdoors (to assist with customer carry out).
• Must be able to stand 8 hours per day with or without reasonable accommodation.
• Must be able to lift 50 pounds on a regular basis with or without reasonable accommodation.
• Must be comfortable working with a wide variety of animals including small and large dogs.
• Must be able to work around pet hair and dander.

Program And Benefits Section

Full-time team members enjoy the following:

• Medical, dental, and vision insurance
• Health Savings Account (HSA)/ Flexible Spending Account (FSA) – medical and dependent care
• $25K life insurance policy (employer paid)
• Short and Long-term disability (employer paid)
• Greatly discounted, employer-subsidized pet insurance
• PTO (paid time off) – 2 weeks in first year, 3 weeks in second year
• Paid Parental Leave and Paw-Ternity (paid Pet Adoption bonding time)
• 401(k) Program – employer match at a rate of 0.25% for each 1% contribution, up to 6%. Must be 21 or older.
• Employee Assistance Program/ 24X7 – completely confidential
• Generous discounts on goods and services
• Team Member Feeder Program - eligible for two units (bags or cases of cans) of the participating vendors product/s each month
• Store Bonus Incentive Program
• Focus on quality vs. quantity AND humanity vs. vanity

Salary Description

$14.00-$17.27 per hour DOE/DOQ

Subject to change depending on State/City/County minimums.

IPP is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or team member based on any legally recognized basis, including but not limited to: race, color, national origin or ancestry, religion, sex (including pregnancy, lactation, childbirth or related medical conditions) gender identity or expression, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, sexual orientation, age (40 or over), or any other status protected by federal, state, or local law.