Groomer

CYB Human Resources; Highlands Ranch (CO); On-site; USD 32,000 - 52,000; Full time

Job summary

Pet Evolution is seeking a Groomer in Highlands Ranch, CO to provide professional grooming for dogs of all sizes and to deliver exceptional customer service. The role includes drop-in grooming services, client education, and promoting grooming packages while maintaining a clean, safe salon environment.

Ideal candidates will have a professional grooming license or training and 1–3 years of grooming experience, with a strong emphasis on kindness, safety, and precision in every appointment.

Qualifications

• Professional license and/or specialized grooming training required.
• One to three (1–3) years of grooming experience required.

Responsibilities

• Groom dogs of all sizes and breeds according to customer specifications and breed standards
• Provide drop-in services including nail trims, paw pad trims, gland expressions, ear cleaning, and teeth brushing
• Bathe, dry, brush, clip, detangle, and remove matted hair
• Check pets for parasites, skin conditions, or abnormalities and report concerns appropriately
• Trim nails and clean ears
• Greet scheduled customers and conduct grooming consultations using open-ended questions
• Educate clients on grooming packages, add-on services, and product benefits
• Promote retail products and additional grooming services
• Ensure all customers leave satisfied; address concerns immediately
• Maintain accurate customer records and grooming notes
• Answer phones and book grooming appointments
• Clean and sanitize grooming equipment and salon facilities
• Monitor animal behavior to ensure safety of pets and staff
• Follow all company policies and procedures consistently
• Complete a 30-hour in-store training period successfully
• Attend required advanced pet and product training sessions
• Carry out additional duties assigned by supervisors in a cheerful and efficient manner

Skills

Kindness & Compassion

Customer Service Excellence

Detail-Oriented

Safety Awareness

Time Management

Integrity & Professionalism

Communication Skills

Adaptability

Job description

The Groomer is responsible for providing professional grooming services for dogs of all sizes while delivering exceptional customer service and upholding Pet Evolution’s mission:

“Our mission is to help pets live the good life by providing the highest quality food, treats and grooming services.”

This role includes full-service grooming, drop-in services (nail trims, paw pad trims, gland expressions, etc.), customer education, retail promotion, and maintaining a clean and safe salon environment. The Groomer must demonstrate kindness, compassion, attention to detail, safety awareness, and professionalism at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Groom dogs of all sizes and breeds according to customer specifications and breed standards

Provide drop-in services including nail trims, paw pad trims, gland expressions, ear cleaning, and teeth brushing

Bathe, dry, brush, clip, detangle, and remove matted hair

Check pets for parasites, skin conditions, or abnormalities and report concerns appropriately

Trim nails and clean ears

Greet scheduled customers and conduct grooming consultations using open-ended questions

Educate clients on grooming packages, add-on services, and product benefits

Promote retail products and additional grooming services

Ensure all customers leave satisfied; address concerns immediately

Maintain accurate customer records and grooming notes

Answer phones and book grooming appointments

Clean and sanitize grooming equipment and salon facilities

Monitor animal behavior to ensure safety of pets and staff

Follow all company policies and procedures consistently

Complete a 30-hour in-store training period successfully

Attend required advanced pet and product training sessions

Carry out additional duties assigned by supervisors in a cheerful and efficient manner

Kindness & Compassion: Understands that pets may be stressed and handles them gently and professionally

Customer Service Excellence: Patient, attentive, and proactive in ensuring client satisfaction

Detail-Oriented: Carefully follows grooming instructions and observes pet behavior

Safety Awareness: Ability to assess animal behavior and prevent injury

Time Management: Efficiently manages grooming schedule and workload

Integrity & Professionalism: Demonstrates pride, empathy, and achievement drive

Communication Skills: Clear and professional verbal communication

Supervisory Responsibility

This position has no supervisory responsibility.

This role operates in a Retail Store and Dog Salon environment.

The environment includes grooming stations, retail space, animals, grooming tools, and customer interaction. The Groomer must maintain a clean, organized, and safe workspace at all times.

Physical Demands

This position requires frequent physical activity in a hands-on grooming environment. The employee must be able to lift and carry up to 60 pounds regularly, stand for extended periods, bend, kneel, crouch, reach, and safely lift, position, and maintain control of dogs of various sizes during grooming services.

Position Type/Expected Hours of Work

This position may be hired on a full-time or part-time basis, with hours varying according to business needs.

Standard operating hours are 7 days per week, 8:00 a.m. to 6:00 p.m.

Schedule is dependent on store needs.

Overtime may be required as needed.

Management reserves the right to adjust schedules based on business demand.

No time off is permitted during the two weeks preceding Thanksgiving and Christmas.

Travel

This position does not require travel.

Summary/Objective

Summary/Objective

The Groomer is responsible for providing professional grooming services for dogs of all sizes while delivering exceptional customer service and upholding Pet Evolution’s mission:

“Our mission is to help pets live the good life by providing the highest quality food, treats and grooming services.”

This role includes full-service grooming, drop-in services (nail trims, paw pad trims, gland expressions, etc), customer education, retail promotion, and maintaining a clean and safe salon environment. The Groomer must demonstrate kindness, compassion, attention to detail, safety awareness, and professionalism at all times.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Groom dogs of all sizes and breeds according to customer specifications and breed standards
  

• Provide drop-in services including nail trims, paw pad trims, gland expressions, ear cleaning, and teeth brushing
  

• Bathe, dry, brush, clip, detangle, and remove matted hair
  

• Check pets for parasites, skin conditions, or abnormalities and report concerns appropriately
  

• Trim nails and clean ears
  

• Greet scheduled customers and conduct grooming consultations using open-ended questions
  

• Educate clients on grooming packages, add-on services, and product benefits
  

• Promote retail products and additional grooming services
  

• Ensure all customers leave satisfied; address concerns immediately
  

• Maintain accurate customer records and grooming notes
  

• Answer phones and book grooming appointments
  

• Clean and sanitize grooming equipment and salon facilities
  

• Monitor animal behavior to ensure safety of pets and staff
  

• Follow all company policies and procedures consistently
  

• Complete a 30-hour in-store training period successfully
  

• Attend required advanced pet and product training sessions
  

• Carry out additional duties assigned by supervisors in a cheerful and efficient manner
  

Competencies

• Kindness & Compassion: Understands that pets may be stressed and handles them gently and professionally
  

• Customer Service Excellence: Patient, attentive, and proactive in ensuring client satisfaction
  

• Detail-Oriented: Carefully follows grooming instructions and observes pet behavior
  

• Safety Awareness: Ability to assess animal behavior and prevent injury
  

• Time Management: Efficiently manages grooming schedule and workload
  

• Integrity & Professionalism: Demonstrates pride, empathy, and achievement drive
  

• Communication Skills: Clear and professional verbal communication
  

• Adaptability: Schedule dependent on store needs
  

Supervisory Responsibility

This position has no supervisory responsibility.

Work Environment

This role operates in a Retail Store and Dog Salon environment.

The environment includes grooming stations, retail space, animals, grooming tools, and customer interaction. The Groomer must maintain a clean, organized, and safe workspace at all times.

Physical Demands

This position requires frequent physical activity in a hands-on grooming environment. The employee must be able to lift and carry up to 60 pounds regularly, stand for extended periods, bend, kneel, crouch, reach, and safely lift, position, and maintain control of dogs of various sizes during grooming services.

Position Type/Expected Hours of Work

This position may be hired on a full-time or part-time basis, with hours varying according to business needs.

Standard operating hours are 7 days per week, 8:00 a.m. to 6:00 p.m.

• Schedule is dependent on store needs.
  

• Overtime may be required as needed.
  

• Management reserves the right to adjust schedules based on business demand.
  

• No time off is permitted during the two weeks preceding Thanksgiving and Christmas.
  

Travel

This position does not require travel.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Requirements

Required Education and Experience

• Professional license and/or specialized grooming training required
  

• One to three (1–3) years of grooming experience required
  

• Minimum of one (1) year of grooming experience not