Grocery Pickup & Customer Service Specialist

Hannaford; City of Schenectady (NY); On-site; USD 22,000 - 31,000; Full time

Job summary

Hannaford Supermarkets in New York is seeking a front-end retail associate to deliver friendly customer service and uphold store policies. The role involves keeping the area clean, ringing up sales, and supporting special projects within the framework of MPA productivity guidelines.

Candidates should demonstrate effective communication, teamwork, and the ability to perform physical tasks listed in the duties. Hannaford emphasizes safety, dignity, and equal opportunity in employment.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Willingness to learn multiple tasks.
• Demonstrated ability to perform the technical requirements of the job.

Responsibilities

• Provide outstanding friendly customer service.
• Observe and follow all company policies and established procedures.
• Clean and assist in prompt cleanup of spills and breakage.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPA) guidelines to maintain productivity.
• Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed.
• Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags, labels and cleaning materials.
• Sweep floors during store hours and assist in other cleaning duties as assigned.
• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal, request price checks promptly on any such items according to company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior.
• Report to manager or security any abnormal behavior.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Willingness to learn

Technical aptitude

Job description

Hannaford Supermarkets in New York is seeking a front-end retail associate to deliver friendly customer service and uphold store policies. The role involves keeping the area clean, ringing up sales, and supporting special projects within the framework of MPA productivity guidelines.

Candidates should demonstrate effective communication, teamwork, and the ability to perform physical tasks listed in the duties. Hannaford emphasizes safety, dignity, and equal opportunity in employment.