GROCERY/PIC

Kroger Family of Companies; Sammamish (WA); On-site; USD 24,000 - 36,000; Full time

Job summary

Kroger in Sammamish, WA is seeking a customer-focused team member to support grocery operations. You will provide outstanding service, maintain a safe, clean environment, assist the department manager in achieving sales goals, and supervise daily department activities.

You will handle POS transactions, stock merchandise, participate in promotions, comply with safety and food-safety guidelines, and help train associates while prioritizing accuracy and customer satisfaction.

Qualifications

• Experience in customer service in retail preferred.
• Able to operate POS and manage cash transactions.
• Knowledge of safety guidelines and food handling.
• Must be at least 18 years old.

Responsibilities

• Display a positive attitude and promote trust among associates.
• Communicate department information to associates and customers.
• Stock, label and inventory department merchandise.
• Process customer transactions quickly and accurately at the POS.
• Assist in promotions and monitor expenses for the department.
• Adhere to all laws, guidelines and safety procedures.

Skills

Effective communication

Basic math

Customer service

Stress management

Education

High school diploma or equivalent

Tools

POS system

Cash handling

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Assist in directing and supervising all functions, duties and activities for the department. Support the day-to-day functions of the Grocery operations. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Display a positive attitude; promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Adhere to all local, state and federal laws, and company guidelines.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Order, label, stock and inventory department merchandise.
• Execute sales promotions in partnership with store management.
• Use all equipment in grocery department such as refrigerators, freezers, baler, u-boats, compactor, forklift, and pallet jacks according to company guidelines.
• Assist in monitoring and controlling expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Process customer transactions through the check lane quickly, accurately, and efficiently. Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items (Alcohol, Tobacco, Fireworks, Videos, etc.)
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Must be at least 18 years of age
• Current food handlers permit once employed

Desired

• High school education or equivalent preferred
• Management experience preferred
• Retail and/or Grocery experience

$17.38 - $26.15 per hour