Grocery Night Customer Experience Associate

The Kroger Co.; Murfreesboro (TN); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused associate to create an outstanding shopping experience in our store in Murfreesboro, TN.

You will help maintain a safe, clean environment and support the department manager in reaching sales goals while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety. You will answer questions, recommend products, monitor quality and freshness, and ensure compliance with safety standards.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain knowledge of products and respond to questions and make suggestions about products.
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials.
• Check product quality to ensure freshness; review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Communication

Problem solving

Basic math

Job description

The Kroger Co. is seeking a customer-focused associate to create an outstanding shopping experience in our store in Murfreesboro, TN.

You will help maintain a safe, clean environment and support the department manager in reaching sales goals while upholding Kroger’s core values of respect, honesty, integrity, diversity, inclusion and safety. You will answer questions, recommend products, monitor quality and freshness, and ensure compliance with safety standards.