Grocery Night Clerk

Kroger Family of Companies; Utah; On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies seeks team members to deliver outstanding customer service in a department/store environment. You will help maintain a safe, clean store, assist the department manager in achieving sales goals, and respond to customer inquiries about products while upholding company values of respect, honesty, integrity, diversity, inclusion and safety.

You will promote a welcoming shopping experience, ensure product quality and freshness, follow food safety rules, manage stock, and

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering questions about products in the department and store.
• Gain and maintain knowledge of products in the department and respond to questions with informed suggestions.
• Recommend grocery items to customers and inform them of specials.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise and provide fresh products customers ordered.
• Report discrepancies in product ordering/shipping to the department manager.
• Display a positive attitude in all interactions.
• Stay current with ads and promotions (present, future, seasonal).
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain temperature logs.
• Reinforce safety programs and identify unsafe conditions to management.
• Inspect equipment and notify appropriate manager of repairs.
• Notify management of customer or employee accidents.
• Report safety risks and illegal activity such as robbery or theft.
• Must be able to perform essential job functions with or without accommodations.

Skills

Stress management

Effective communication

Math proficiency

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)