Grocery Night Clerk

Kroger; Lake City (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Lake City, FL is seeking staff to create an outstanding customer experience and maintain a safe, clean environment. You will assist the department manager in reaching sales and profit goals and ensure quality standards are followed.

The role emphasizes Customer 1st service and upholding core values like respect, integrity and safety. Responsibilities include helping customers, answering questions, and maintaining product quality and accuracy in merchandising, while following food

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, and subtraction).
• Effective communication skills.

Responsibilities

• Promote trust and respect among associates.
• Make customers feel welcome; answer product questions.
• Know products in the department and answer questions.
• Suggest grocery items and point out specials.
• Check quality and review dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies.
• Display a positive attitude.
• Stay current with ads and promotions.
• Adhere to food safety regulations.
• Maintain proper temperatures and logs.
• Reinforce safety procedures and report hazards.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Report safety risks and illegal activity.
• Perform essential job functions with/without accommodations.

Skills

Customer service

Stress management

Effective communication

Retail experience

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)