Grocery Night Clerk

The Kroger Co.; Greenwood (IN); On-site; USD 30,000 - 42,000; Full time

Job summary

The Kroger Co. is seeking a customer-focused associate to deliver outstanding service in a grocery department. You will help customers, answer questions about products, and ensure a clean, safe shopping environment.

The role requires basic math skills and the ability to handle stressful situations, with knowledge of store promotions and product freshness. Associates should create a welcoming atmosphere, stock and label merchandise, and assist management in meeting department goals while

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions about products.
• Know products in the department and respond to questions with suggestions.
• Suggest groceries to customers and inform about specials.
• Check product quality and dates; take action when needed.
• Stock, label, and inventory department merchandise; provide fresh items.
• Report ordering/shipping discrepancies to management.
• Maintain a positive attitude and stay current with ads.
• Adhere to food safety regulations and maintain proper temperatures.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and arrange repairs as needed.
• Notify management of accidents or safety risks.

Skills

Stress management

Communication

Math basics

Retail experience

Bilingual

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)