Grocery Night Clerk

Kroger; Great Falls (MT); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Great Falls, MT is seeking a customer-focused team member to provide outstanding service on the sales floor. You will help customers, answer questions about products, and maintain a clean, safe shopping environment.

Work with the department manager to support sales goals, monitor quality standards, and follow food safety rules. You will promote a friendly atmosphere, stock shelves, and assist with inventory and price labeling.

Qualifications

• Ability to handle stressful situations.
• Knowledge of basic math (counting, addition, subtraction).
• Good communication skills and customer service mindset.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment and assist customers with questions about products.
• Gain knowledge of products and make recommendations to customers.
• Suggest grocery items and inform customers about specials.
• Check product quality and expiration dates; take action as needed.
• Stock, label, and inventory department merchandise; ensure fresh products.
• Report ordering/shipping discrepancies to the department manager.
• Maintain a positive attitude and stay informed about ads and promotions.
• Follow food safety regulations and maintain proper temperatures in cases and coolers.
• Identify unsafe conditions and report safety risks to management.
• Assist with equipment inspection and maintenance as needed.

Skills

Stress management

Basic math

Effective communication

Education

High school diploma or equivalent

Tools

POS system

Inventory knowledge

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation
  
  

Qualifications

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills
  
  

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)