Grocery Night Clerk

Smith's Food and Drug; Elko (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

Smith's Food and Drug seeks a customer-focused associate to deliver exceptional service in a bustling grocery environment. You will help the department manager reach sales goals, maintain QA standards and safety protocols, and encourage a welcoming store atmosphere.

Responsibilities include assisting customers, answering questions, stocking and labeling, and maintaining proper temperature logs and safety procedures. Experience in retail is a plus.

Qualifications

• Ability to handle stressful situations.
• Basic math skills for counting, addition and subtraction.
• Effective communication with customers and colleagues.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales goals and monitor QA standards.
• Encourage associates to deliver excellent customer service.
• Maintain a safe, clean environment and ensure proper product availability.
• Answer questions about products and make recommendations to customers.
• Adhere to food safety regulations and maintain temperature logs.
• Report safety risks and any discrepancies to management.

Skills

Stress tolerance

Basic math

Communication skills

Retail experience

Second language

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department managerDisplay a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation