Grocery Night Clerk

Kroger Family of Companies; Covington (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies is seeking a dedicated team member to deliver outstanding customer service and maintain a safe, clean environment for shoppers in Covington, GA. You will assist the department manager in achieving department sales and profit goals while upholding quality standards and the Customer 1st strategy.

Join a team that values respect, integrity, and safety, and contribute to a welcoming store atmosphere with strong product knowledge and helpful recommendations to customers.

Qualifications

• Must be able to handle stressful situations.
• Basic math counting, addition, subtraction.
• Strong communication skills in interactions with customers and team members.

Responsibilities

• Promote trust and respect among associates
• Create an environment that makes customers feel welcome and valued by answering questions about products
• Acquire knowledge of products sold and respond to questions with recommendations
• Suggest grocery items to customers and inform them about specials
• Check product quality and review sell-by dates for action
• Label, stock, and inventory department merchandise and provide fresh products ordered
• Report ordering/shipping discrepancies to the department manager
• Maintain a positive attitude in all customer interactions
• Stay informed on current and upcoming ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers and maintain temperature logs
• Enforce safety programs and report unsafe conditions
• Conduct preventive maintenance and notify responsible managers of repairs
• Notify management of customer or employee accidents
• Report safety risks and illegal activities, including theft or fraud
• Ability to perform essential duties with or without reasonable accommodation

Skills

Ability to handle stressful situations

Basic math skills

Effective communication

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Recommend grocery items to customers to ensure they get the products they want and need; inform customers of grocery specials
• Check product quality to ensure freshness; review sell by dates and take appropriate action
• Label, stock and inventory department merchandise; provide customers with fresh products that they have ordered
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks/issues and illegal activity, including robbery, theft or fraud
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Knowledge of basic math (counting, addition, and subtraction)
• Effective communication skills

Desired

• Any retail experience
• Second language (speaking, reading and/or writing)