Grocery Lead - Union - AVAILABILITY REQUIRED 4AM TO 10PM

New Seasons Market; Portland (OR); On-site; USD 23,000 - 32,000; Full time

Job summary

New Seasons Market is seeking a Grocery Lead in our Oregon SW Washington region to oversee grocery operations, manage inventory, and support team members and customers with knowledge and care.

The role involves coordinating department activities, guiding clerks, and ensuring high standards of product presentation and safety across shifts.

Qualifications

• Must complete and maintain required food safety trainings/certifications.
• Previous supervisory experience preferred.
• Previous ordering/inventory management experience preferred.
• Intermediate computer proficiency required.

Responsibilities

• Order product according to business needs.
• Guide department clerks and train staff.
• Maintain department conditions: appearance, signage, service levels.
• Assist customers with product selection and recommendations.
• Monitor weekly ads, events and holidays.
• Build displays per merchandising standards.
• Maintain vendor relationships.
• Stock, rotate and face products, check expiration.

Skills

Customer service

Team leadership

Reliability

Diversity & inclusion

Tools

Microsoft Excel

Ordering software

Job description

Job Title: Grocery Lead

Department: Grocery

Job Region: Oregon / SW Washington

Reports-To: Grocery Manager

Exemption Status (typically): Non-Exempt

Union Represented: Yes, NSLU

Requirements

As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening, weekend, and holiday shifts per the needs of the business. Must complete and maintain any required food and work safety trainings/certifications.

About the role

Stocks, rotates and faces grocery products. Assists with the coordination and execution of department operations and work, including ordering and inventory control. Provides exceptional customer service and contributes to a positive and collaborative team environment.

General Requirements

• Engages the customer in a friendly manner by seeking opportunities to exceed customer expectations and enhance the customer experience.
• Works a schedule that is informed by the needs of the business and may be subject to change seasonally or due to varying staffing needs and demonstrates reliable and predictable attendance, in accordance with attendance policy and all applicable laws.
• Shifts tasks as priorities and circumstances change based on needs and conditions of department and whole store as needed.
• Demonstrates a solutions-oriented approach to problems or concerns.
• Represents company values. Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome.
• Gives and receives feedback in a constructive manner demonstrating company “Speak Up & Listen” culture. Responds to feedback in order to improve performance.
• Conserves company resources.Works in a manner consistent with company mission, vision and values and sustainability program.
• Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems.
• Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities.
• Demonstrates sound judgment and decision-making in completing job-related tasks, in behaviors in the workplace, and in interactions with co-workers, customers, and the community.
• Consistently utilizes the DEI lens in work tasks and when working with other teams and stakeholders.

Position Responsibilities

• Orders product according to business needs. Maintains appropriate inventory levels to achieve business goals.
• Guides the work of department clerks, including prioritizing and assigning work, training staff, and ensuring quality standards are met and tasks are completed.
• Partners with department management team to maintain excellent department conditions, including appearance, cleanliness, signage, and service levels.
• Assists customers with product selection. Shares product knowledge with customers. Makes recommendations and suggestions based on customer needs.
• Maintains awareness of current ads, promotions, holidays and events. Implements plans for weekly ads, events and holidays.
• Builds displays and arranges department products to make attractive presentations, in accordance with merchandising standards and category schematics, highlighting featured/unique/seasonal items.
• Maintains professional vendor relationships.
• May participate in other activities, such as inventories, holiday and sales event planning.
• Completes customer special orders thoroughly and provides follow-through as needed.
• Stocks, rotates and faces products with attention to product quality and expiration dates.
• Receives and unloads merchandise; checks quality, count and condition. Communicates any issues to management and merchandising team.
• Maintains accurate pricing and signage that meet merchandising standards.
• Demonstrates excellent knowledge of products throughout the department and understanding of culinary terminology, product labeling and common dietary restrictions.
• Coordinates with Operations department to conduct in-store tastings.
• Follows company procedures for processing invoices, transfers and credits.
• Handles damaged and spoiled product according to company policy.
• Maintains the organization, rotation and cleanliness of back stock areas.
• Responds to and follows through on emails and other communications in a timely manner.
• Notifies department manager or Manager On Duty of any situations relating to customer service, safety, productivity, security or any other situation that may have an adverse effect on the store.
• Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment.
• This position works at a *medium level. Requiredfrequently and up to continuously to be on feet with a mix of standing and walking throughout shift.Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
• Frequently required to use hands and wrists for grabbing, twisting and pulling.
• Performs other tasks and duties as assigned.

*Medium means the worker can occasionally (1 – 33%) lift 50 pounds and can lift or carry objects weighing up to 25 pounds frequently (34 – 66%).

What you Bring as a Candidate

• Previous customer service, food service, retail or grocery experience preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Previous supervisory experience preferred.
• Previous ordering/inventory management experience preferred.
• Intermediate computer proficiency required with skills new learn new programs and technology. Experience with Microsoft Excel or ordering software preferred.
• Skills to delegate, plan, and prioritize work.
• Basic math or computation skills required.
• Skills to read, understand and follow through on verbal and written instructions.

Physical and Environmental Work Space

Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, depending on location may have stairs or elevators, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will offer reasonable accommodations to qualified applicants and employees with disabilities.

This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary.