GROCERY/LEAD CLERK

Smith's Food and Drug; Albuquerque (NM); On-site; USD 17,000 - 22,000; Part time

Job summary

Smith's Food and Drug in Albuquerque is seeking a dedicated team member to deliver outstanding customer service and maintain a safe, inviting store environment. You will assist the department manager in achieving sales goals and ensuring quality standards are met.

Responsibilities include answering customer questions, stocking merchandise, promoting grocery items, and ensuring product freshness. The role requires 18+ and strong math and communication skills, with potential for a second language

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience desirable.
• Second language may be beneficial.

Responsibilities

• Create an outstanding customer experience by answering questions about products and services.
• Assist in maintaining a safe, clean store environment.
• Label, stock and inventory department merchandise.
• Monitor and uphold quality assurance standards and food safety guidelines.
• Inform customers of specials and promotions.
• Provide fresh products and help customers find items they want.
• Recommend grocery items to meet customer needs.
• Report ordering/shipping discrepancies to the department manager.
• Keep product dates and temperatures within required ranges.
• Notify management of accidents, safety risks, or unusual activity.

Skills

Customer service

Communication

Stress management

Math basics

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Minimum

• Must be 18 or older
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, subtraction)

Desired

• Retail experience
• Second language (speaking, reading and/or writing)

• Promote trust and respect among associates, with a positive attitude.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of grocery specials.
• Provide customers with fresh products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.