Grocery Floor Clerk

Winco Foods; Kennewick (WA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

ESOP

Tuition assistance

Job summary

WinCo Foods in Kennewick, WA is hiring a Customer Service Associate to process customer orders efficiently and courteously in a 24/7 operation. You will operate check stands, handle transactions, assist customers, and maintain a clean, safe workspace.

Shifts are 6-8 hours, with nights, weekends and holidays. The role requires physical stamina, math skills, and the ability to memorize PLU codes and store procedures.

Qualifications

• Customer service experience preferred.
• Strong communication and math skills required.
• Able to work varied shifts in a 24/7 operation.
• Ability to memorize PLU codes and store procedures.
• Capable of lifting up to 50 lbs occasionally.

Responsibilities

• Provide courteous customer service and process orders accurately.
• Operate check stand equipment and handle transactions.
• Maintain clean, stocked, and safe work area.
• Engage in suggestive selling and upselling when appropriate.
• Perform other duties as needed.

Skills

Customer service

Communication

Detail-oriented

Mathematical ability

Multitasking

Job description

About Us

Join us at WinCo Foods, where we're more than just a grocery retailer - we're a growing family of over 140 supermarkets in 10 states with over 22,000 employee owners. Our purpose is to make the lives of our customers and employee owners better by offering the lowest possible prices to feed their families. Currently, WinCo is the second largest Employee-Owned company in the United States. With more than 500 millionaire employee-owners in our Employee Stock Ownership Plan (ESOP). Our benefits, including top-tier medical plans and tuition support set us apart. In your role, you'll be instrumental in making a real impact in the communities we serve, embodying our purpose every day.

Overview

Job Summary

Provide customer service by processing customer orders in an efficient, accurate, safe and courteous manner. Consistently provides friendly, courteous customer service to internal and external customers. Performs other related work. Generally works 6-8 hour shifts between 4:00 am and 1:00 am.

Typical Duties and Responsibilities

• Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis of taking care of the customer.
• Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.
• Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.
• Engages in suggestive selling and other sales techniques.
• Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.
• Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.
• Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.
• Stocks, prices and rotates merchandise.
• Performs other duties as assigned or needed.

Requirements

Ability to:

• Work varied shifts in a 24/7 operation; including night, weekends and holidays.
• Perform friendly, courteous, tactful relations with customers and co-workers with composure.
• Communicate (hearing and speech) to perform customer relation skills.
• Complete written forms.
• Conduct visual inspection, read information on merchandise, etc.
• Lift and maneuver objects of varying dimensions and weights up to 20 lbs. frequently and perform repetitious work accurately.
• Lift up to 50 lbs. occasionally.
• Operate check stand equipment such as cash registers, scanners, and scales.
• Stand for long periods of time, walk rapidly, bend, stoop, twist, and turn frequently for long periods of time.
• Manual dexterity and good hand/eye coordination.
• Learn and memorize a considerable amount of information including PLU codes, location of products, check stand and keyboard procedures and company policies.
• Ensure accuracy in recording sales and handling monetary transactions with mental alertness and basic math skills (add, subtract, multiply and divide).
• Climb and balance on ladders when stocking shelves.
• Use blades for box cutting.
• Work in a cooler and freezer.
• Use household cleaners to maintain work area (i.e., waxes, glass cleaner, etc.).
• Work in varying weather conditions for performance of outdoor duties.
• Must be 16 years of age or older.
• Perform primary duties efficiently and accurately.

Additional Requirements:

• Food Handlers Certification (Per State Laws)

Machines and Equipment Operated:

• Fork lift, electric and manual pallet jacks, hand truck, garbage and card board compactor.
• Box knife

For minors hired, hours may differ as well as machines and equipment operated.

The above statements are intended to describe the general nature of work performed by the employees assigned to this job. All employees must comply with Company policies and applicable laws. The responsibilities, duties and qualifications required of personnel may vary.

EEO/Inclusivity

As the WinCo Foods community continues to grow, our variety of perspectives and wide range of experiences are essential to our strategy and success. We are committed cultivating and celebrating an inclusive environment in which all employees are valued and respected.

Pay Range

USD $17.38 - USD $21.94 /Hr.