Grocery Customer Experience Specialist

Fred Meyer; Kirkland (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Fred Meyer in the United States seeks a frontline associate to deliver outstanding customer service and maintain a clean, safe store environment. You will assist the department manager to hit sales goals, monitor quality standards, and promote the Company’s Customer 1st strategy.

Ideal candidates communicate well, remain calm under pressure, and help customers with product information while upholding core values of respect, honesty, integrity, diversity, inclusion and safety.

Qualifications

• Ability to handle stressful situations effectively.
• Strong communication skills and customer service focus.
• Knowledge of basic math including counting and subtraction.
• Experience in retail or customer-facing roles is a plus.
• Ability to promote trust and provide product information to customers.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in reaching sales and profit goals.
• Monitor established quality assurance standards to ensure safe, clean environments.
• Embrace the Customer 1st strategy and encourage associates to deliver excellent service.
• Demonstrate respect, honesty, integrity, and safety in daily operations.

Skills

Stress management

Effective communication

Basic math

Customer service

Team collaboration

Adaptability

Job description

Fred Meyer in the United States seeks a frontline associate to deliver outstanding customer service and maintain a clean, safe store environment. You will assist the department manager to hit sales goals, monitor quality standards, and promote the Company’s Customer 1st strategy.

Ideal candidates communicate well, remain calm under pressure, and help customers with product information while upholding core values of respect, honesty, integrity, diversity, inclusion and safety.