Grocery Clerk/Ruler

Kroger Family of Companies; Granite City (IL); On-site; USD 24,000 - 30,000; Full time

Job summary

Kroger Family of Companies in Granite City, IL is seeking a Grocery Clerk/Cashier to deliver outstanding customer service at the check lane, process transactions, and assist customers with questions about products.

Responsibilities include stocking and rotating merchandise, maintaining product quality and freshness, and upholding safety and company guidelines. Must be 18+, able to memorize items, and complete cashier training.

Qualifications

• Knowledge of basic math.
• Ability to fully complete the cashier training program.
• Ability to memorize produce items and sale items.
• Effective communication and reading skills.
• Must be 18 years old.

Responsibilities

• Process customer transactions through the check lane quickly, accurately, and efficiently; understand the Point of Sale system, and handle various tenders according to company policy.
• Rotate all merchandise according to code dating policies and check product quality to ensure freshness; review sell by dates and take appropriate action.
• Promote trust and respect among team members.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold.
• Greet, engage and assist customers; inform customers of grocery specials; order, label, stock and inventory merchandise.

Skills

Basic math

Customer service

Effective communication

Reading skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES Essential Job Functions:

• As a Grocery Clerk/Cashier you will process customer transactions through the check lane quickly, accurately, and efficiently; understand the Point of Sale system, and handle various tenders such as cash, checks, credit, debit, SNAP EBT, Offline SNAP EBT, WIC, loyalty offers, coupons and checkout procedures according to company policy
• Retail Clerk is responsible for rotating all merchandise according to code dating policies and check product quality to ensure freshness; review sell by dates and take appropriate action
• Hourly Grocery Clerk/Cashier will promote trust and respect among team members
• Ruler Store Clerk is charged with creating an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold
• Grocery Clerk gains and maintains knowledge of products sold and be able to respond to questions and make suggestions about products
• Greet, engage and assist customers
• Inform customers of grocery specials
• Order, label, stock and inventory merchandise
• Report product ordering, shipping & pricing discrepancies to store management
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss
• Understand and adhere to guidelines on restricted sale items (i.e., Alcohol, Tobacco, and Fireworks)
• Stay current with present, future, seasonal and special ads
• Adhere to all food safety regulations and guidelines
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify store management of any items in need of repair
• Notify management of customer or employee accidents
• Adhere to all local, state and federal laws, and company guidelines
• Physical demands include, but are not limited to, standing up to 100 % of the time, lifting an average of 50 lbs., pushing/pulling carts and skids, bending, twisting, squatting, turning, climbing on a ladder or stool, manual dexterity with both arms and legs, and repetitive motion of hands/wrists
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.

Minimum Position Qualifications:

• Knowledge of basic math

• Ability to fully complete the cashier training program

• Ability to memorize produce items and sale items

• Effective communication and reading skills

• Must be 18 years old

Desired Previous Job Experience:

• Customer service experience

• Retail experience