Grocery Clerk: Freshness & Customer Service Champion

Kroger Family of Companies; Madison (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Madison, AL is seeking a Grocery Clerk to assist customers, stock shelves, check dates, and maintain a clean, safe department. You will help customers discover items, inform about specials, and ensure freshness.

You will work in a fast-paced environment, provide friendly service, handle inventory, and support the department manager in achieving sales goals while upholding safety and quality standards.

Qualifications

• Customer service skills.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Grocery Clerk helps customers discover items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness and review sell-by dates.
• Provide customers with fresh and non-perishable grocery items they have ordered.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Gain knowledge of products sold and respond to questions with recommendations.
• Create an environment that makes customers feel welcome and valued by answering product questions.
• Reinforce safety programs by following procedures and reporting unsafe conditions.
• Perform preventive maintenance by inspecting equipment and notifying management of repairs.
• Notify management of customer or employee accidents.
• Work cooperatively in high-paced, sometimes stressful environments.
• Handle conflicts in a calm, cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Must be able to perform essential functions with or without reasonable accommodation.

Skills

Customer service

Effective communication

Basic math

Job description

Kroger Family of Companies in Madison, AL is seeking a Grocery Clerk to assist customers, stock shelves, check dates, and maintain a clean, safe department. You will help customers discover items, inform about specials, and ensure freshness.

You will work in a fast-paced environment, provide friendly service, handle inventory, and support the department manager in achieving sales goals while upholding safety and quality standards.