Grocery Clerk: Freshness & Customer Experience Champion

Kroger Co.; Pinckney (MI); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is seeking a Grocery Clerk to deliver an outstanding customer experience, maintain a safe, clean store, and support department goals. You will assist customers, stock shelves, check dates, and help with product recommendations in a fast-paced environment.

Strong communication skills and basic math ability are required. Retail or customer service experience is preferred and training is provided to ensure consistent, high-quality service to shoppers across our Michigan stores.

Qualifications

• Customer service skills required.
• Effective communication skills required.
• Knowledge of basic math required.

Responsibilities

• Help customers discover new items they inquire about.
• Inform customers of food specials and recommend items to ensure they get what they want.
• Check product quality to ensure freshness and review sell-by dates.
• Provide customers with fresh and non-perishable products they have ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Gain knowledge of products and respond to questions and make suggestions about products.
• Create an environment where customers feel welcome and valued by answering questions about products and store items.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Follow directions and seek assistance to resolve customer and business issues.
• Provide support to minors, individuals with special needs, and older adults.

Skills

Customer service

Effective communication

Basic math

Job description

Kroger Co. is seeking a Grocery Clerk to deliver an outstanding customer experience, maintain a safe, clean store, and support department goals. You will assist customers, stock shelves, check dates, and help with product recommendations in a fast-paced environment.

Strong communication skills and basic math ability are required. Retail or customer service experience is preferred and training is provided to ensure consistent, high-quality service to shoppers across our Michigan stores.