Grocery Clerk

The Kroger Co.; Wauwatosa (WI); On-site; USD 15,000 - 21,000; Full time

Job summary

The Kroger Co. is seeking a Grocery Clerk to deliver exceptional customer service and maintain a safe, clean store environment. You will assist customers, support the department manager in meeting sales goals, and uphold quality standards and company values.

You will help customers discover items, inform them about specials, ensure product freshness, stock shelves, and follow safety procedures. The role requires teamwork and the ability to work in a fast-paced environment.

Qualifications

• Customer service-focused approach essential.
• Clear communication with customers and team members.
• Ability to perform basic arithmetic for transactions and inventory.

Responsibilities

• Assist customers in finding products and answering questions.
• Inform customers about specials and recommend items to match needs.
• Check product quality and sell-by dates to ensure freshness.
• Provide customers with both fresh and non-perishable groceries as ordered.
• Label, stock, and inventory department merchandise.
• Maintain safety and cleanliness according to policies.
• Report discrepancies in ordering/shipping to the manager.
• Stay informed about current ads and promotions.

Skills

Customer Service skills

Effective communication skills

Basic math

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

Responsibilities

Essential Job Functions

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience