GROCERY/CLERK

Kroger Family of Companies; Spokane (WA); On-site; USD 23,000 - 30,000; Full time

Job summary

Kroger Family of Companies in Washington state is hiring to create an outstanding customer experience through exceptional service. The role supports the department manager to reach sales and profit goals while maintaining a safe, clean environment that encourages customers to return.

As part of the team, you will promote trust among associates, help customers with product questions, stock and label merchandise, monitor freshness and temperatures, and uphold the company values of respect,

Qualifications

• Ability to handle stressful situations.
• Effective communication skills (verbal and written).
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Promote trust and respect among associates.
• Answer questions about products to help customers.
• Maintain knowledge of products and make suggestions.
• Offer product samples to customers.
• Inform customers of specials.
• Ensure fresh, ordered products are provided.
• Recommend items to meet customer needs.
• Check product quality and dates for freshness.
• Label, stock and inventory department merchandise.
• Report discrepancies to department manager.
• Stay current with ads and promotions.
• Adhere to food safety regulations and temperature logs.
• Support safety programs and report hazards.
• Inspect equipment and report maintenance needs.
• Notify management of accidents or safety risks.
• Follow directions and resolve issues cooperatively.
• Assist with interactions with minors, individuals with special needs, and older adults.

Skills

Handle stressful situations

Effective communication

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience

$17.38 - $21.71 per hour