Grocery Clerk

Kroger Mountain View Foods; Shoals (IN); On-site; USD 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Grocery Clerk to enhance customer experiences through exceptional service. In this role, you'll assist customers in discovering products, maintain cleanliness, and ensure food safety standards are met. You will play a vital role in creating a welcoming environment while supporting the department manager in achieving sales goals. If you're passionate about customer service and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Strong customer service skills to create an outstanding experience.
• Effective communication to assist customers with inquiries.

Responsibilities

• Help customers discover new items and inform them of specials.
• Check product quality and maintain a clean environment.
• Adhere to food safety regulations and support customers.

Skills

Customer Service skills

Effective communication skills

Basic math knowledge

Job description

Join to apply for the Grocery Clerk role at Kroger Mountain View Foods

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals and monitor all quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get what they want and need.
3. Check product quality for freshness, review "sell by" dates, and take appropriate action.
4. Provide customers with ordered fresh and non-perishable grocery products.
5. Label, stock, and inventory department merchandise.
6. Report product ordering/shipping discrepancies to the department manager.
7. Stay current with advertising and promotions.
8. Adhere to all food safety regulations and guidelines.
9. Maintain proper temperatures in cases and coolers, and keep logs.
10. Gain knowledge of products sold and respond to customer questions with suggestions.
11. Create a welcoming environment for customers.
12. Follow safety procedures, identify unsafe conditions, and notify management.
13. Inspect equipment and notify management of repairs needed.
14. Report customer or employee accidents.
15. Work cooperatively in a high-paced environment and manage conflicts professionally.
16. Act with honesty and integrity regarding customer and business information.
17. Follow directions and seek assistance when necessary.
18. Support and assist minors, individuals with special needs, and older adults.
19. Perform essential job functions with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Basic math knowledge (counting, addition, subtraction)

Desired Previous Job Experience

• Customer Service skills
• Retail experience