Grocery Clerk

Kroger; Shoals (IN); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Grocery Clerk to enhance customer experiences through exceptional service. In this role, you will assist customers in discovering products, maintain a clean and safe environment, and support the department manager in achieving sales goals. You will engage with customers, ensuring their needs are met while promoting a welcoming atmosphere. If you thrive in a fast-paced environment and are passionate about delivering quality service, this opportunity is perfect for you.

Qualifications

• Strong customer service skills and effective communication are essential.
• Basic math skills for handling transactions and inventory.

Responsibilities

• Assist customers with product inquiries and ensure a clean environment.
• Label, stock, and inventory department merchandise while adhering to safety regulations.

Skills

Customer Service

Effective Communication

Basic Math

Job description

Join to apply for the Grocery Clerk role at Kroger.

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Help customers discover new items or products they inquire about.
2. Inform customers of food specials and recommend grocery items to ensure they get the products they want and need.
3. Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
4. Provide customers with fresh and non-perishable grocery products that they have ordered.
5. Recommend grocery items to customers to ensure they get the products they want and need.
6. Label, stock, and inventory department merchandise.
7. Report product ordering/shipping discrepancies to the department manager.
8. Stay current with present, future, seasonal and special ads.
9. Adhere to all food safety regulations and guidelines.
10. Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
11. Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
12. Create a welcoming environment for customers by answering questions regarding products sold within the department and throughout the store.
13. Reinforce safety programs by complying with safety procedures and reporting unsafe conditions.
14. Practice preventive maintenance by inspecting equipment and notifying management of repairs.
15. Notify management of customer or employee accidents.
16. Work cooperatively in a high-paced and sometimes stressful environment.
17. Manage conflict in a reasonable, nonconfrontational manner.
18. Act with honesty and integrity regarding customer and business information.
19. Follow directions and seek assistance when necessary to resolve customer and business issues.
20. Support and assist minors, individuals with special needs, and older adults.
21. Perform essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience

Note: The original description contained repetitive and overly detailed content. The revised version condenses the information, removes redundancies, and organizes responsibilities and qualifications clearly, using appropriate HTML tags for readability.