Grocery Clerk

Kroger Family of Companies; Santa Monica (CA); On-site; USD 26,000 - 41,000; Part time

Job summary

Kroger Family of Companies in Santa Monica, CA is seeking a Grocery Clerk to deliver outstanding customer service, keep a safe, clean environment, and support department goals.

You will assist customers, stock shelves, check freshness, follow food safety guidelines, and respond to questions about products.

This role emphasizes honesty, integrity, teamwork, and the ability to work in a fast-paced setting while maintaining a positive store atmosphere.

Qualifications

• Customer service-oriented approach is essential.
• Effective communication skills are required.
• Knowledge of basic math (counting, addition, and subtraction) is required.

Responsibilities

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends items to meet needs.
• Check product quality to ensure freshness; review sell-by dates and take action.
• Provide customers with fresh and non-perishable groceries they ordered.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Maintain proper temperatures in cases and coolers and log temperatures.
• Gain knowledge of products sold and respond to questions with suggestions.
• Create a welcoming, valued atmosphere by answering product questions storewide.
• Ensure safety programs are followed and report unsafe conditions.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

RESPONSIBILITIES Essential Job Functions:

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience

$18.87 - $29.95 per hour