GROCERY/CLERK

Kroger; Plano (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in the United States is seeking a customer-focused team member to create an outstanding shopping experience. You will assist the department manager in achieving sales and profit goals while maintaining safe, clean surroundings and upholding our Customer 1st culture.

You will answer questions about products, stock shelves, check dates, and help customers find items. A positive attitude, effective communication, and integrity are essential as you support daily operations in a fast-paced

Qualifications

• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to stay calm under pressure and handle stressful situations.

Responsibilities

• Assist the department manager in reaching sales and profit goals.
• Answer questions about products sold in the department and store.
• Provide excellent customer service to create a welcoming environment.
• Label, stock and inventory department merchandise.
• Monitor quality and freshness of products and respond to issues.
• Adhere to safety procedures and maintain proper temperatures in cases and coolers.

Skills

Effective communication

Stress management

Basic math

Teamwork

Conflict resolution

Honesty & integrity

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review sell by dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience