Grocery Clerk

Kroger Family of Companies; Michigan; On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in the United States is seeking a Grocery Clerk to assist customers, promote weekly specials, and ensure product quality and freshness. You will stock shelves, label items, follow safety regulations, and help resolve issues in a fast-paced retail environment to create a welcoming store experience.

Ideal candidates possess strong customer service, good communication, and basic math abilities, with prior retail experience preferred.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Help customers discover new items or products they inquire about.
• Inform customers of food specials and recommend grocery items they want or need.
• Check product quality to ensure freshness and review sell-by dates.
• Provide customers with ordered fresh and non-perishable grocery items.
• Recommend items to ensure customers get products they want or need.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers and maintain logs.
• Gain knowledge of products sold and respond to questions with suggestions.
• Create an environment where customers feel welcome and valued.
• Reinforce safety programs and notify management of unsafe conditions.
• Inspect equipment and report items in need of repair.
• Notify management of customer or employee accidents.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts in a professional, non-confrontational manner.
• Maintain honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support through direct interaction with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodation.

Skills

Customer service

Effective communication

Basic math

Job description

RESPONSIBILITIES

Essential Job Functions:

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non‑perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience