Grocery Clerk

Kroger Family of Companies; Kettering (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Ohio is seeking a Grocery Clerk to help customers find items and answer questions about products.

You will inform customers about specials, restock shelves, check freshness, and ensure food safety while delivering friendly service in a fast-paced store. This role emphasizes teamwork, accuracy in pricing, and helping diverse customers including minors and seniors.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Help customers discover items and answer questions.
• Inform customers of specials and recommend items to meet needs.
• Check product quality and review sell-by dates.
• Provide fresh and non-perishable products ordered by customers.
• Label, stock, and inventory department merchandise.
• Report ordering/shipping discrepancies to management.
• Adhere to food safety regulations and maintain temperature logs.
• Gain knowledge of products and respond to questions.
• Create a welcoming environment and assist customers across the store.
• Follow safety procedures and report unsafe conditions.
• Inspect equipment and notify management of repairs.
• Notify management of accidents.
• Work cooperatively in a fast-paced environment.
• Handle conflicts calmly and professionally.
• Maintain honesty and integrity with customer and business information.
• Assist minors, disabled individuals, and older adults as needed.
• Perform essential functions with or without accommodation.

Skills

Customer Service

Communication skills

Math basics

Job description

RESPONSIBILITIES

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience