Grocery Clerk

Kroger Family of Companies; Imlay City (MI); Vor Ort; USD 17.000 - 21.000; Vollzeit

Zusammenfassung

Kroger Family of Companies in the United States is seeking a Grocery Clerk to enhance customer experience, maintain a safe, clean environment, and help achieve department goals. You will assist customers, highlight specials, ensure product freshness, stock shelves, and support store operations with a strong emphasis on safety and integrity.

The role requires excellent communication, basic math skills, and a customer-first mindset to create a welcoming shopping experience for all guests.

Qualifikationen

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Aufgaben

• Assist customers to discover items and inform about specials.
• Inform customers of food specials and recommend items to meet their needs.
• Check product quality to ensure freshness; review sell-by dates and act accordingly.
• Provide customers with requested fresh and non-perishable products.
• Recommend items to ensure customers get what they want and need.
• Check product quality and dates regularly to maintain freshness.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to management.
• Stay current with ads and promotions.
• Adhere to food safety regulations and guidelines.
• Maintain proper temperatures and logs in cases and coolers.
• Know products well and respond to questions with suggestions.
• Create a welcoming environment and answer product questions store-wide.
• Enforce safety procedures and notify management of unsafe conditions.
• Inspect equipment and notify appropriate personnel for repairs.
• Notify management of accidents involving customers or employees.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflicts in a calm, cooperative manner.
• Demonstrate honesty and integrity with customer and business information.
• Follow directions and ask for help to resolve issues.
• Assist minors, people with special needs, and older adults as needed.

Kenntnisse

Customer Service

Effective communication

Basic math

Jobbeschreibung

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

RESPONSIBILITIES Essential Job Functions:

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience