GROCERY/CLERK

Kroger Family of Companies; Gardnerville (NV); On-site; USD 26,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking an outgoing department associate to deliver outstanding customer service in a fast-paced store environment. You will assist the department manager in reaching sales and profit goals while maintaining safety and the highest standards of product quality.

The role emphasizes helping customers, answering product questions, stocking shelves, and ensuring freshness and accurate labeling. Past retail experience is a plus, and a strong work ethic is essential.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products.
• Gain and maintain knowledge of products and respond to questions while making suggestions.
• Offer product samples to help customers discover new items.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get what they want.
• Check product quality to ensure freshness and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude and stay current with ads.
• Adhere to all food safety regulations and guidelines; maintain proper temperatures and logs.
• Reinforce safety programs and report unsafe conditions.
• Perform preventive maintenance and report needed repairs.
• Notify management of accidents and safety risks.
• Report all safety risks, theft or fraud.
• Work cooperatively in a high paced and stressful environment.
• Manage conflicts in a constructive manner.
• Maintain honesty and integrity with customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and/or older adults.

Skills

Stress handling

Communication skills

Basic math

Retail experience

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Retail experience