Grocery Clerk

The Kroger Co.; Brookhaven (Delaware County); On-site; USD 17,000 - 25,000; Full time

Job summary

The Kroger Co. in Brookhaven is seeking a Grocery Clerk to enhance the customer experience and maintain a clean, safe shopping environment.

You will assist the department manager in meeting sales goals, help customers with questions, stock shelves, and ensure product freshness while upholding quality and safety standards. Responsibilities include greeting customers, suggesting items, checking dates, and maintaining organized merchandise.

Qualifications

• Customer service experience or aptitude is required.
• Strong communication abilities and listening skills are essential.
• Basic math proficiency for handling transactions and counts.

Responsibilities

• Help customers locate products and answer inquiries to improve satisfaction.
• Inform customers about specials and recommend items to meet needs.
• Check product quality and freshness; review sell-by dates and take action.
• Provide customers with requested groceries and assist with selections.
• Suggest products to meet customer needs and improve basket size.
• Label, stock, and organize department merchandise.
• Report discrepancies in orders or shipments to the manager.
• Stay informed about current ads and promotions to assist customers.
• Follow food safety regulations and maintain proper temperatures in cases.
• Know products well to respond to questions and make recommendations.
• Create a welcoming environment and help customers feel valued.
• Enforce safety procedures and report unsafe conditions to management.
• Inspect equipment and arrange for repairs as needed.
• Report any customer or employee accidents promptly.
• Work cooperatively in fast-paced environments and manage conflicts calmly.

Skills

Customer Service skills

Effective communication skills

Basic math skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Essential Job Functions:

• Grocery Clerk helps customers discover new items or products they inquire about.
• Grocery Clerk informs customers of food specials and recommends grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Grocery Clerk provides customers with fresh and non-perishable grocery products that they have ordered.
• Recommend grocery items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Label, stock, and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired Previous Job Experience:

• Customer Service skills
• Retail experience