GROCERY/ASST DEPT LEADER

Metro Market; Town of Sun Prairie (WI); On-site; USD 42,000 - 70,000; Full time

Job summary

Metro Market in Wisconsin is seeking a Department Manager assistant to help plan, organize, staff, train, and direct Grocery Department associates. You will oversee daily operations, ensure safe, ethical performance, and promote company values across the team.

You will work closely with the Department Manager to maximize store sales, maintain product presentation, and deliver outstanding service while adhering to policies, procedures and safety standards.

Qualifications

• Flexible scheduling across mornings, afternoons, evenings, and nights as needed.
• Willing to work weekends and holidays when required.
• Strong written and oral communication abilities.
• Ability to make rapid, informed decisions.
• Calmly handle stressful situations while maintaining a positive impression.
• Competence in production, merchandising and customer service related to sales.

Responsibilities

• Organize work, schedule staff, and train department associates to provide prompt, courteous service.
• Respond to customer or associate comments, complaints, requests, and questions professionally.
• Use CAO to order appropriate quantities and track receipts and inventory in the manager's absence.
• Price and display merchandise, maintain signage, rotation, quality, and space allocation.
• Coach staff on merchandising techniques, customer service, and promotions.
• Ensure compliance with dress code, sanitation, and harassment/discrimination policies.
• Contribute input on department budgets, goals and results.
• Communicate with associates and customers to create a positive impression.
• Maintain equipment, facilities, and clean grocery areas to sanitary standards.
• Support company initiatives and process improvements with direct reports.

Skills

Communication skills

Decision making

Stress management

Customer service

Staffing & scheduling

Leadership

Tools

CAO software

Job description

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.

About Us

Based in Wyoming, Metro Market merged with The Kroger Company in 2015. Today, we’re proudly serving Metro Market customers in 16 stores throughout the state.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location’s management.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !