GROCERY/ASST DEPT LEADER

Kroger; Roanoke (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

Paid time off

Tuition reimbursement

Employee discounts

Job summary

Kroger in Roanoke, VA seeks an Assistant Department Manager to organize work, staff, train, and direct Grocery Department associates while maximizing store sales and profits safely and ethically. You will ensure service excellence, manage ordering via CAO, merchandising, pricing, and adherence to company policies.

You’ll support budgeting, communicate with staff and customers, and lead process improvements while maintaining product quality and safety standards.

Qualifications

• Willing to work mornings, afternoons, evenings, nights as needed.
• Willing to work weekends and holidays when required.
• Strong written and verbal communication skills.
• Able to make quick, informed decisions.
• Remain calm and professional under pressure.
• Capable of productive production, merchandising, and customer service.
• Understand department operations: staffing, inventory, scheduling, and expense control.
• Know laws and regulations related to employment practices and OSHA.
• Able to operate power machinery and tools.
• Grocery retail or backup manager experience.

Responsibilities

• Assist Dept Manager with organizing work, staffing and training.
• Provide prompt, courteous customer service.
• Use CAO to manage ordering and keep stock balance.
• Price, display, and rotate merchandise with proper signage.
• Coach associates in merchandising and promotions.
• Ensure compliance with dress code, sanitation and policies.
• Provide input on budgets, goals and results.
• Communicate with customers and staff to foster a positive image.
• Maintain equipment, facilities and sanitary standards.
• Keep floors and shelves clean and well stocked.
• Promote company initiatives and process improvements.
• Demonstrate ability to manage people and workloads.

Skills

Customer service

Communication skills

Decision making

Stress management

Staff scheduling

Merchandising

OSHA compliance knowledge

Team leadership

Power tools operation

Problem solving

Tools

Computer Assisted Ordering (CAO)

Job description

Job Overview

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e., Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.).
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools (power jacks, box cutters, label guns, balers, compactors, etc.).
• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑and‑part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.