GROCERY/ASST DEPT LEADER

Fry's Food and Drug; Phoenix (AZ); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Counseling assistance

Employee discounts

Tuition reimbursement

Career growth

Job summary

Fry’s Food Stores in Arizona is looking for a Grocery Department Assistant Manager to support the Department Manager with planning, staffing and directing department associates. The role emphasizes ensuring prompt, courteous service to customers and adherence to company policies.

The position involves scheduling, training, merchandising and overseeing stock and promotions in a fast-paced retail setting, with a strong focus on safety and budget awareness.

Qualifications

• Flexibility to work mornings, afternoons, evenings, nights as needed.
• Weekend and holiday availability.
• Effective written and verbal communication skills.
• Ability to make quick, sound decisions under pressure.
• Calmly handle stressful situations and leave a positive impression on customers and associates.
• Understanding of department operations (staffing, merchandising, inventory, scheduling, and expenses).
• Knowledge of employment laws and OSHA compliance.

Responsibilities

• Assist Department Manager in organizing work and staffing the department; train and schedule associates to maintain prompt, courteous service.
• Respond to customer and associate inquiries, complaints, requests, and incidents in a tactful, professional manner.
• Utilize CAO to manage ordering and ensure proper stock and inventory; track receipts and on-hand balance.
• Assist with pricing, signage, display, and space allocation for merchandise; ensure freshness and quality.
• Support merchandising, customer service, and promotional initiatives across the department.
• Adhere to company policies on dress code, safety, and harassment/discrimination, and implement programs as directed.
• Provide input on department budgets, goals, and results.

Skills

People management

Staff scheduling

Training & development

Customer service

Communication

CAO usage

Tools

CAO

Job description

Job Description

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates;

Assist Department Manager in planning, organizing, staffing, training and directing Grocery Department associates; perform production and customer service functions; maximize store sales and profits safely and ethically in accordance with policies and procedures. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Assist the Department Manager in organizing work, filling department staffing needs as authorized by store management, and training and scheduling associates so that customers are consistently provided with prompt courteous service.
• Respond appropriately to customer or associate comments, complaints, requests, accidents and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
• Use Computer Assisted Ordering (CAO) to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand in the Department Manager’s absence.
• Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
• Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
• Follow through on implementation of company programs and adherence to company policies and procedures, particularly in the areas of dress code, grooming, sanitation and maintenance of a work environment free of unlawful harassment or discrimination.
• Provide Department Manager with input on department budgets, goals and results.
• Communicate and interact with associates and customers to provide a positive impression.
• Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
• Maintain floor, shelf and grocery areas clean and up to sanitary standards.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner.
• Demonstrated aptitude to manage people and organize workloads.
• Perform any and all duties as assigned.

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands.
• Willing and available to work weekends and holidays as needed.
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Knowledge of applicable laws and regulations related to employment practices, OSHA compliance, etc.
• Qualified and able to operate power machinery and work with various job tools, (power jacks, box cutters, label guns, balers, compactors, etc.).

Desired

• Grocery retail work experience and/or backup manager experience.
• Past work record reflects dependability and integrity.

About Us

Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. Today, we’re proudly serving Fry's customers in over 120 stores throughout Arizona.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page !