Grocery Associate

The Winn-Dixie Company; Jacksonville (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

A leading grocery retailer in Jacksonville seeks a dedicated associate to assist in merchandise management and ensure excellent customer service. The ideal candidate will help maintain product availability and freshness, while promoting a safe and welcoming environment for all customers. This role involves compliance with safety regulations and requires strong communication skills. Shift flexibility and a high school diploma are essential for this position.

Qualifications

• Must be 18 years of age.
• Authorization to work in the United States or ability to obtain it.
• Successful completion of pre-employment drug testing and background check.

Responsibilities

• Create an environment for customers to feel appreciated and welcomed.
• Ensure department is merchandised as per plan.
• Maintain product quality and safety standards.

Skills

Customer service skills

Interpersonal skills

Motivational skills

Communication skills

Education

High School / GED

Tools

Manual handling equipment

Job description

Job Summary

Assists the department manager in reaching sales and profit goals established for the department. Replenishes product throughout the store, increases customer confidence and loyalty by promoting and executing consistent and compliant operating conditions, provides fresh and appealing products, courteous, knowledgeable and prompt service, values diversity and supports an inclusive environment.

Responsibilities

• SERVICE: 70% Creates an environment that enables customers to feel welcome, important and appreciated to help build and retain customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for at‑shelf product availability, freshness, product rotation, inventory levels, stocking – including maintaining POG integrity and shelf price tags/signage, ordering and cooler/freezer conditioning. Offers customers assistance in finding or suggesting product.
• LEADERSHIP: 10% Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Adheres to all local, state, and federal laws, and company guidelines.
• FINANCIAL: 10% Maintains awareness of inventory/stocking conditions and reports any discrepancies in inventory. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperature logs per policy.
• COMPLIANCE/SAFETY: 10% Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspecting and identifying unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk or issues and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are posted for associate reference and that Personal Protective Equipment is available and utilized by all associates executing tasks within the department, as required. Ensures equipment is in good repair; reports and assists with remediation (ex. lock out/tag out of equipment) of safety hazards within the department.

Disclaimer: Performs other job‑related duties as assigned.

Qualifications

• Preferred Education Course of Study: High School / GED
• Language(s) Required / Preferred: English Spanish
• Relevant Experience Supervisory Experience: 0-3 yrs minimum
• Knowledge, Skills & Abilities:
  • Must be 18 years of age
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre‑employment drug testing and background check.
  • Strong customer service skills.
  • Exceptional interpersonal, motivational and communication skills.

Environmental Factors

Retail – General Heavy: Physical Demands: While performing the essential functions of this position, the employee is regularly required to stand or walk on various types of flooring, utilize manual dexterity, talk, see, hear, smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead, carry, push, or lift various loads up to the required weights listed. The employee is occasionally required to sit, balance, stoop, kneel, crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position, the employee may be exposed to working in indoor, outdoor, cold, freezing, heated, and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck, walk on a slippery or cluttered floor surface, work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise, skin irritants, nuisance dust, fumes and sprays, hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment, general office equipment, register, pricing gun, scales, scanner, various material handling equipment, such as racks, carts, pallet jacks, shopping carts. Preferred Equipment: baler/compactor, box cutter. Personal Protective Equipment: Goggles, Gloves, Back Brace. Pulling Requirement: 250 lbs. Lifting Requirement: 50 lbs.

Travel Percent & Overnight

Travel Percent: Occasional, Overnight: No

Shift(s)

Varied shifts.