Grocery - Assistant Manager

Roche Bros. Supermarkets; Sudbury (MA); On-site; USD 26,725 - 34,715; Full time

Job summary

Roche Bros. Supermarkets is seeking an Assistant Grocery Manager to assist in leading daily operations of the Grocery department in Sudbury, Massachusetts. The ideal candidate will effectively organize resources, ensure quality merchandise display, and maintain high customer service standards. Key responsibilities include team management, conflict resolution, training new associates, and inventory control. The position offers a pay range of $19.40 - $25.20 per hour based on experience and qualifications.

Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in the grocery operation.
• Must be Servsafe certified.

Responsibilities

• Assist in leading and planning grocery operations.
• Ensure quality merchandise is appealingly displayed.
• Resolve customer complaints to satisfaction.

Skills

Initiative

Customer Service

Communication Skills

Problem Solving

Education

High School diploma or equivalent

Tools

Pallet jack

Computer

Job description

Overview

The Assistant Grocery Manager will assist in leading and planning of the daily operations of the Grocery department by effectively organizing, coordinating, and optimizing the materials and human resources in the department. This person will ensure quality merchandise is appealingly displayed to maximize the sales and profit of the grocery department while maintaining great customer service. The assistant will learn all aspects of managing the grocery department and to function as the department manager in his/her absence.

Minimum Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in the grocery operation (i.e., merchandising, ordering, inventorying, and pricing).
• Complete training in the grocery operation.
• Ability to display initiative, work with limited supervision, prioritize work load, and have a sense of urgency.
• Must be Servsafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

Responsibilities

The list of essential functions is not exhaustive and may be supplemented as necessary by the company.

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associated to build a strong grocery team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills, ability to conduct and facilitate department meetings, delegate and use initiative, ingenuity, and good judgment to act on opportunities or solve problems.
• Ensure all new department associates receive proper review and training of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for assisting the department manager with inventory, security, and expense control of the department.
• Ensure compliance with company policies and procedures, and thus compliance with all state and federal laws applicable to our industry (i.e., scheduling/labor laws, dress code, sanitation regulations, etc.).
• Resolve customer complaints to the full satisfaction of the customer.
• Ensure the department is merchandised in accordance with the needs of the community.
• Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department. Train and develop associates in accordance with company policy and procedures.
• Order, receive, and unload deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all grocery products in display cases, coolers and freezers rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Assist with planning work schedules and breaks; achieve payroll consistently by scheduling within budget.
• Ensure all wage and hour policies and regulations are adhered to, help maintain accurate records, and respond timely to all location mail, reports, and records.
• Offer product samples, answer product questions, and offer assistance in finding or suggesting product selection.
• Help to minimize all department expenses without compromising department conditions or customer service level.
• Assist with conducting weekly sales meetings with associates to establish merchandising, sales, and profit objectives.
• Monitor cooler and display area temperatures to ensure product quality; report refrigeration failure immediately.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Make sure that all shelves are clean and restocked and displays are blocked and straightened.
• Ensure sales and work area are swept clean, orderly, and free from safety hazards; report hazards to management.
• Exercise proper safety practices when lifting or moving product or using equipment.

Secondary Job Functions

• Verify price checks for customers as needed.
• Ensure all product labels, signs and prices are aligned with product.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Clean walls, fans and drains in grocery coolers, display cases and work area.
• Other duties assigned by management.

Physical Demands: (per work day)

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.

Physical Demands

Frequency

Sitting, pulling up to 500 lbs, climbing up to 8 feet, and smelling.

1-33% (O) Occasionally

Walking on tile or concrete, carrying and lifting up to 50 lbs, pushing up to 500 lbs, bending, balancing, stooping, kneeling, crouching, handling, feeling, crawling, and talking.

34-66% (F) Frequently

Standing on tile or concrete, reaching at waist or overhead, seeing and hearing.

67-100% (C) Continuously

Safety Risk Factors

Frequency

Loud noise, slippery or cluttered floor, contact with sharp objects and skin irritants, toxic exposure (see material safety data sheet) nuisance dust, fumes, and sprays, and hazardous cleaning solutions.

1-33% (O) Occasionally

Twisting of back and neck and hazardous equipment (mechanical moving parts).

34-66% (F) Frequently

Machines, tools, and equipment utilized:

Pallets, pallet jacks, power jack, u-boats, two wheeler dolly, pricing gun, case cutter, trash compactor, baler, elevators, computer, ordering machines, display dividers, approved cleaning supplies.

Repetitive Action:

Continuous movement of entire body.

Working Conditions:

Working environment is inside and outside, and may include exposure to cold temperatures in wet/humid environments.

Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $19.40 - $25.20 per hour.