Greeter - Vistal Restaurant & Bar - Part Time

InterContinental Hotels Group; San Diego (CA); On-site; USD 29,000 - 39,000; Full time

Job summary

InterContinental Hotels Group in San Diego seeks an attentive restaurant service associate to greet and seat guests, handle transactions, and support servers throughout shifts.

You will maintain guest satisfaction by delivering friendly service, coordinating with departments, and handling requests with tact and efficiency. Flexibility for nights, weekends and holidays is expected.

Qualifications

• Basic reading, writing and math skills.
• Cash handling experience or food service experience is preferred.
• Willingness to work nights, weekends and holidays as needed.

Responsibilities

• Greet guests promptly and seat them, ensuring balanced workloads for servers.
• Promote teamwork and coordinate with other hotel departments to deliver service.
• Handle guest inquiries, specials requests, and ensure courteous service.
• Assist with back-of-house tasks and maintain dining area cleanliness.

Skills

Cash handling

Guest service

Communication skills

Teamwork

Multi-tasking

Education

Basic reading, writing and math skills

Job description

Job Overview

Welcome guests to restaurant, seat them.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  of getting things done.
• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Duties and Responsibilities

FINANCIAL RETURNS

• Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet.

PEOPLE

• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available.
• May be asked to handle guest complaints and special requests.

RESPONSIBLE BUSINESS

• May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques.
• May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers.
• May assist with other duties as assigned.
• Coordinates activities of dining room to provide fast and courteous service.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Schedules dining reservations and notes any special services for diners.
• Greets guests, escorts them to tables, and provides menus.
• Addresses complaints of patrons and ensures prompt and courteous service to guests.
• Inspects dining room serving stations for neatness and cleanliness, and requisition table linens and other dining room supplies for tables and serving stations.

QUALIFICATIONS AND REQUIREMENTS

Salary: $24.48

Basic reading, writing and math skills and 6 months cash handling experience or food service experience.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.)
• Handling food objects, products and utensils
• Using a keyboard
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit, quantities, and variances.
• May be required to work nights, weekends, and/or holidays.