Greeter - Upper Chesapeake Medical Center

townepark; Bel Air (MD); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

401k retirement savings plan

Job summary

Towne Park is seeking a friendly Greeter to welcome guests at our hotel, hospital or casino sites. You will assist with directions, inquiries, and services while maintaining a courteous environment.

As a part-time role with morning/afternoon/weekend shifts, you’ll use a professional demeanor, handle basic information, and help ensure a positive guest experience. The position offers benefits eligibility and a supportive team.

Qualifications

• Education: High school diploma or general education degree (GED).
• Must be at least 18 years old and pass a criminal background and drug screen.
• One to three months of related experience and/or training or equivalent combination.
• Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system.
• Ability to read, speak and write standard English; basic typing and computer skills.

Responsibilities

• Maintains a pleasant, friendly and professional demeanor with guests and coworkers.
• Answers the telephone promptly and politely following standards.
• Assists visitors with directions, information and inquiries.
• Provides information about outlets, rooms and amenities and maintains confidentiality.
• Follows safety and procedural guidelines; reports accidents immediately.

Skills

English literacy

Customer service basics

Disaster awareness

Education

High school diploma or GED

Tools

Phone system knowledge

Job description

About Towne

About Towne

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne's 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn .

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour.

Work Schedule: The work schedule for this position is part-time, morning/afternoon/weekend availability required.

Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.

Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.

Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Greeter is responsible for welcoming guests to the hotel, hospital or casino and local areas in a friendly, efficient and courteous manner. The Greeter is also responsible for assisting with guest inquiries, directions, and initial questions regarding the facility or services.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Maintains pleasant, friendly and professional demeanor with all Guest/Patients, co-workers, and clients. Acknowledges and greets Guest/Patients with a professional and friendly demeanor. (25%)
• Answers the telephone promptly and politely; within client/Towne Park standards. Uses salutation of the day. (25%)
• Demonstrates a willingness and ability to assist others. Monitors and responds to emergencies on a priority basis. (10%)
• Practices proper client and/or Towne Park phone etiquette. Assists visitors with directions, information and other inquiries. (15%)
• Provides Guest/Patients with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Ensures that patient and business confidentiality is maintained at all times. Delivers messages, items and/or amenities as requested. (15%)
• Reports all accidents and incidents observed on shift to Guest Service Coordinator or Account Manager immediately. Uses only equipment trained to use and operates all equipment in a safe manner. Is knowledgeable of hospital disaster codes and response plans. Follows client standard operating procedures for disaster codes and response plans. (10%)

The total amount of time for all functions of the job - 100%

QUALIFICATIONS

• Education: High school diploma or general education degree (GED).
• Required Licensure, Certification, etc.: Must be at least 18 years of age and be able to pass a criminal background and drug screen.
• Work Experience: One to three month(s) related experience and/or training; OR equivalent combination of education and experience.
• Knowledge: Knowledge of equipment including telephones, codes and alarms, two-way radios, disaster phone, fire panel and surveillance system
• Skills:
  • Ability to read, speak and write standard English language
  • Ability to read and comprehend simple instructions, short correspondence and memos
  • Ability to write simple correspondence
  • Ability to understand 24 hour and military time systems
  • Ability to perform general typing and and/or basic computer skills
  • Ability to prioritize tasks and remain calm in stressful situations

SCOPE

• Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
• Budget Responsibility: The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of